Operations Coordinator

| Greater NYC Area
Role and Responsibilities
Perch is looking for an Operations Coordinator to help us deliver a seamless customer experience to our home buyers and sellers while maximizing our internal efficiency. 
This is a junior, hands-on role at an early stage company. The right candidate is happy to take on any task no matter how small and knock it out of the park. This role requires exceptional attention to detail. To be effective in this role you need to hyper-organized in each task that you do. You are equal parts process-follower and problem-solver in this role.
 
In this role you will:
  • Coordinate with our sales team and real estate team to put together contracts for the home we purchase. This requires attention to detail as well as urgency to get each one done quickly
  • Ensure that every home we purchase has every required document signed and saved before closing
  • Switch utilities to our name for houses we purchase
  • Coordinate getting the homes we purchase listed on our website
  • Be the person that handles whatever-comes-up to help us deliver an amazing home sale/buying experience for our customers
 
This is a get-your-foot-in-the-door role at a fast growing company that is seeking to bring in high performers with great attitudes.
 
Who You Are 
* High motor, low ego
* Scrappy: able to come up with a solution that gets the job done today
* Strong drive for results
* Excels in ambiguity
* Strong process orientation
* Excels at cross-functional teamwork & communication
* Possess deep customer empathy
* Skilled in developing repeatable process
* Analytical with a desire to measure outcomes
* Highly organized
* 1-2 years professional experience in operations or process management preferred
* Bachelors degree required

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001

An Insider's view of Perch

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

What are some social events your company does?

Our culture committee really enjoys planning the monthly happy hours in the office. We have different cocktails, beer and yummy foods from some of our favorite restaurants! It's a great way for everyone to sit back and catch up with each other. As our team grows, we’re looking forward to planning more outings, like our upcoming bowling competition!

Miller

People Ops

What are Perch Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
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