About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

Mobile Integrated Care (MIC) is a team that provides essential and high value urgent and acute care services to our growing number of Markets, who are accountable to our members and their health outcomes. We currently offer three services lines:

• Urgent care: on-demand response for members experiencing an acute event, either in-person via our community paramedicine program, or virtually with support of a triage nurse or emergency provider.  
• EMT-assisted provider visits: a clinical visit program that pairs a virtual provider with an in-person EMT, allowing our members to see a provider via video call wherever they feel most comfortable.
• Virtual urgent care: building 24/7 coverage for video visits with prescribing providers

This is only the beginning. MIC is a key part of Cityblock’s strategy to help our members stay out of the hospital, and the potential growth in this team is practically limitless. We want to grow; the volume of members we’re serving, the number of geographies we’re operating in, our operating hours, and the types of services lines we’re providing to our Markets. By the end of the year we hope to be in 5+ states, serving 50,000+ members. 

We are seeking a rockstar operations and people director to strengthen, enhance, and expand our existing urgent care and community paramedicine programs to provide acute-level care to our members in the comfort of their homes, in lieu of an inpatient setting.

Primary Responsibilities

As the Director of Mobile Integrated Care, you will direct the operational success and scalability of our major programs.

• Supporting the existing teams in continuing to hit their SLAs.
• Working both within Urgent Care and with the markets to rapidly increase (acuity-appropriate) demand for Urgent Care services
• Transform EMT-Assisted Clinical Visits from MVP to a scalable product with standardized processes across markets
• Identify opportunities to streamline operations, making it easier for internal stakeholders and members to utilize these services.
• Identifying the optimal org structure, skill sets and team mix
• Hiring and building into this vision
• Helping these teams grow into additional markets and increase their volume
• Hire and build the team to support this plan
• Defining KPIs for these service lines, with testable hypotheses on the outcomes that you expect to see (drive down total cost of care, improve member outcomes, drive member satisfaction, etc).
• Partnering with the Head of Acute and Episodic Care to identify members who qualify for this service.
• In partnership with Market General Managers, funneling members into this service line in order to grow it across markets and test your hypotheses, with a goal of growing across Cityblock’s major markets in NY, CT, MA, and DC.
• You will then build on this foundation to launch incrementally expanded services and explore broader market opportunities.

Requirements for the Role:

• You have a bachelor’s degree and 7+ years of experience managing diverse operations teams that serve multiple functions, including clinical and non-clinical roles.
• You have deep experience and a deep comfort working within a high-paced, ambiguous, ever-evolving startup environment  
• People management experience, ideally within a growing team.
• Have excellent project/process management skills (particularly with modern tool suites built off of cloud-based collaboration), and you are rigorous, energetic, agile, flexible, and aren’t afraid to do the work yourself
• Proven ability to effectively lead cross-functional teams in building processes that deliver results.
• Demonstrated experience in care coordination, clinical standards, and measuring clinical outcomes
• Strong “build” capabilities - able to define an MVP, build a team to execute it, and launch the operations to facilitate their success.
• Detail-oriented with strong presentation skills.
• Exceptional interpersonal skills and judgment. Ability to maintain excellent working relationships across departments, understanding the need to bring in key team members at the appropriate time during the implementation life cycle.
• You are compassionate, open-minded, and non-judgemental
• You have the ability to think quickly and solve problems in the moment
• You are excited to grow your leadership skills and have demonstrated this through prior experience in development of a program.

You will: 

• Work in a radically different model of healthcare, leveraging expanded care teams, in-person and virtual care models, as well as a proprietary homegrown IT platform for collaborative patient assessment and management 
• Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members.
• Be centered in our Virtual Hub; supporting members across all of our markets and with various needs.
• Identify and collaborate closely with existing outpatient behavioral health providers, primary care providers and specialists to promote shared decision making in our member’s health and successfully co-manage (WRAP) members
• Be responsible for defining and scoping the roles that need to be filled within your team, and partnering with Talent to interview and hire the best candidates.

How We Define Success:

• Manage a complex population of members in a collaborative, interdisciplinary team model 
• Meet monthly and quarterly targets for visits with Cityblock members 
• Engage in target setting for new clinical initiatives and managing those targets 
• Active participation in practice development, redesign, and innovation 
• Effectively lead operations for the Mobile Integrated Care team
• Hospital visit diversion
• Define success metrics for any new partnerships

Nice to Have, But Not Required:

• Experience managing a distributed team.
• MBA or equivalent 
• Experience within a fast-growing startup environment 
• Interest or experience in analysis of healthcare data

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.