Operations Manager - Credentialing
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list, and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick).
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.
Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.
General Description:
Oversees the status of assigned Compliance team, as well as develops resolutions to meet productivity, quality and timeliness goals and objectives. Ensures clinicians are 100% compliant while on assignment with Nomad Health in accordance with the organization and contract specific standards.
Essential Job Functions:
- Responsible for daily operational workflows, including communication with internal and external business partners when necessary
- Coordinate employee onboarding and training in collaboration with Human Resources
- Maintain timekeeping and personnel records
- Ensure compliance process is completed within targeted deadlines and meets performance metrics
- Conduct weekly one-on-ones with direct reports
- Organize workflow and ensure that employees understand their duties
- Monitor employee productivity and provide constructive feedback and coaching
- Communicate goals for performance and deadlines
- Identify and escalate potential areas of compliance risk and develop/implement corrective action plans for resolution in collaboration with the Compliance Director and other department leaders (if applicable)
- Act as escalation point of contact for any issues as needed
- Maintain compliance with Joint Commission and client standards
- Recommend process and system improvements
- Audit compliance files as necessary
- Help to create an environment of high morale, motivation, and teamwork
Minimum Skills, Knowledge & Talents:
- 2 or more years equivalent experience preferred
- Must have excellent verbal and written communication skills and be able to communicate effectively with clinicians, office personnel, and clients (if applicable)
- Must have a working knowledge of computers and Microsoft Office products
- Must be detail-oriented and highly organized
- Ability to work effectively in fast paced, high volume environment
- Ability to work independently and with other team members
- Ability to organize and complete work in a timely manner
Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, 401k matching, and remote work perks until we’re back in the office!
Exciting challenges lie ahead. Join us! Let's get to work.