Operations Manager, Navigation
About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes: when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will be doing
As an Operations Manager, Navigation, you will be reporting to the Director, Member Experience and act as the project manager for strategic projects, implementations, and initiatives across all verticals within Navigation. The Operations Manager, Navigation will support feasibility analysis of proposed projects, development of project plans, identification of risks, issues, gaps and dependencies, and ultimately execute projects with Operations and cross-functional stakeholders.
This is a remote-first role and has the flexibility to be located anywhere in the U.S.
What success looks like
- Determining project feasibility for highlighted strategic Navigation projects.
- Developing project plans for high priority, strategic initiatives touching multiple workstreams.
- Proactively monitoring program performance, issues, identifying risks, issues across all programs and supporting the development of remediation plans.
- Fostering collaborative and mutually supportive relationships with leadership, stakeholders, and the cross-functional Programs team.
- Socializing important decisions with identified stakeholders.
- Collaborating with the Finance team to analyze positive or negative financial impact to operational changes
- Preparing Managers of each Navigation vertical to operate on their own with set direction and providing insights, tools, and best practices to assure smaller initiatives are better positioned to provide expected outcomes
- Proactively monitor performance issues; identifying risks across assigned programs and supporting the development of remediation plans.
- Driving rapid discovery, solutioning, and implementation against unanticipated initiatives or projects as identified by the leadership team based on specified set of criteria
- Coordinating operationalization efforts internally for Navigation teams. Scope of support includes developing implementation / rollout plans, supporting job aid and training development and playbooks.
What you will bring
- Bachelor’s degree
- Strong interpersonal skills and an ability to build relationships and influence cross-functionally
- 3-5 years of experience in business operations, product or project management, consulting, corporate strategy, or investment banking
- Detail-oriented with strong data analysis and data synthesis skills
- Process-oriented with an automation/efficiency mindset; proven experience creating scalable systems and automating routine processes
- A knack for presenting complicated information in a way that others can understand easily
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated, with the ability to effectively manage multiple high-priority work streams at once
- High integrity, trustworthy and discrete regarding confidential matters
Why Eden Health?
- Fast-growing startup backed by leading venture capital firms Greycroft, Flare Capital, 645 Ventures, PJC and others
- Exciting product in one of the largest and fastest growing markets in the country
- Mission-driven culture passionate about improving access to healthcare for employees and their families
- Competitive salary and equity compensation package
- Great benefits including medical, dental, vision insurance, and commuter benefits
- Generous PTO, healthy snacks, and regular happy hours
- Awesome team with a great comraderie - we work hard and have lots of fun!
While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.
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