Operations Manager, Navigation

| Greater NYC Area | Remote | Hybrid
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About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes: when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.


What you will be doing

As an Operations Manager, Navigation, you will be reporting to the Director, Member Experience and act as the project manager for strategic projects, implementations, and initiatives across all verticals within Navigation. The Operations Manager, Navigation will support feasibility analysis of proposed projects, development of project plans, identification of risks, issues, gaps and dependencies, and ultimately execute projects with Operations and cross-functional stakeholders. 

 

This is a remote-first role and has the flexibility to be located anywhere in the U.S.

What success looks like

  • Determining project feasibility for highlighted strategic Navigation projects. 
  • Developing project plans for high priority, strategic initiatives touching multiple workstreams. 
  • Proactively monitoring program performance, issues, identifying risks, issues across all programs and supporting the development of remediation plans.
  • Fostering collaborative and mutually supportive relationships with leadership, stakeholders, and the cross-functional Programs team. 
  • Socializing important decisions with identified stakeholders.
  • Collaborating with the Finance team to analyze positive or negative financial impact to operational changes
  • Preparing Managers of each Navigation vertical to operate on their own with set direction and providing insights, tools, and best practices to assure smaller initiatives are better positioned to provide expected outcomes
  • Proactively monitor performance issues; identifying risks across assigned programs and supporting the development of remediation plans. 
  • Driving rapid discovery, solutioning, and implementation against unanticipated initiatives or projects as identified by the leadership team based on specified set of criteria 
  • Coordinating operationalization efforts internally for Navigation teams. Scope of support includes developing implementation / rollout plans, supporting job aid and training development and playbooks.

What you will bring

  • Bachelor’s degree
  • Strong interpersonal skills and an ability to build relationships and influence cross-functionally
  • 3-5 years of experience in business operations, product or project management, consulting, corporate strategy, or investment banking
  • Detail-oriented with strong data analysis and data synthesis skills
  • Process-oriented with an automation/efficiency mindset; proven experience creating scalable systems and automating routine processes
  • A knack for presenting complicated information in a way that others can understand easily
  • Comfortable working in an ambiguous environment; organized, diligent, and self-motivated, with the ability to effectively manage multiple high-priority work streams at once
  • High integrity, trustworthy and discrete regarding confidential matters

Why Eden Health?

  • Fast-growing startup backed by leading venture capital firms Greycroft, Flare Capital, 645 Ventures, PJC and others
  • Exciting product in one of the largest and fastest growing markets in the country
  • Mission-driven culture passionate about improving access to healthcare for employees and their families
  • Competitive salary and equity compensation package
  • Great benefits including medical, dental, vision insurance, and commuter benefits
  • Generous PTO, healthy snacks, and regular happy hours
  • Awesome team with a great comraderie - we work hard and have lots of fun!

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.


Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.


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Technology we use

  • Engineering
    • PythonLanguages
    • TypeScriptLanguages
    • React Native (iOS & Android)Languages
    • ClojureLanguages
    • ReactLibraries
    • ClojureFrameworks
    • PostgreSQLDatabases

Location

One Liberty Plaza, New York, NY 10006

An Insider's view of Eden Health

How would you describe the company’s work-life balance?

Eden Health allows me to work as much as I want while I take care of the many aspects of my personal life, which includes my health, family, and leisure. The providers work different types of shifts, which enables me to take care of my children before or after work. I can be a provider and a mom at the same time, which is awesome!

Michelle

Virtual GCN, FNP

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How has your career grown since starting at the company?

I started at Eden Health as an Administrative Assistant. I started spending more time in our clinics and found a passion for working directly with our patients and supporting our providers, which led to my next role as a Clinical Associate. From there, I became a manager of our Navigation team and am now a Service and Quality Operations Manager.

Alexa

Operations Manager, Service and Quality

What are some social events your company does?

At Eden, we host company-wide happy hours, lunch & learns, and group coffee chats to keep us all connected in a remote environment.

Jasmine

People Operations Coordinator

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission, and equity compensation packages
-Great benefits including medical, dental, and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
We use Guideline to administer our 401K
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

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