Operations Associate

| Greater NYC Area
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GalaPro is a promising startup located in NYC, near Grand Central.

The GalaPro app provides translation and accessibility services for theatre, cinema, live shows and conventions around the world. We aim to make culture accessible to everyone.

In the past 4 years we have advanced our specialized app and state of the art voice recognition technology to production level, and already have over half of the Broadway venues as our customers and spreading to venues across the US, Canada and in EU . We have also completed 2 rounds of funding.

We are seeking an Operations Associate to join our team for a full-time position.

 

What will you do in this position?

Manage implementation and operation aspect of new clients, venues and shows joining our service.

 

Responsibilities:

  • Break projects into doable actions and set time frames, monitor progress and handle issues until project fully completed. Maintain project documents and reports.
  • Coordinate between clients, distributors and development team for implementation and act as the point of contact and communicate project status to all participants.
  • Assign tasks to internal teams and assist with schedule management.
  • Liaise with clients to identify and define requirements, scope and objectives and Make sure that clients’ needs are met as projects evolve
  • Ensure standards and requirements are met through conducting quality assurance testsץ
  • Deliver on-site trainings

 

Skills required to succeed and enjoy the position:

  • Tech savvy, no coding needed but a deep understanding of our system and product is necessary
  • Ability to breakdown projects into tasks and millstones and follow up with all tasks owner to secure delivery.
  • 2 years experience in an operations position.
  • Ability to work effectively both independently and as part of a team.
  • Ability to work on tight deadlines in fast paced and high stress environment, Multi-tasker
  • A commitment to excellent customer service and superb interpersonal skills
  • Competency in Office and Web application
  • Ability to work in Theater and start up hours (evenings and weekends as needed)
  • Ability to travel in the USA and Europe.

 

We offer an excellent compensation package and a great working environment.

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Location

E 42nd st., ny, NY 10007

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