Operations Manager

| Greater NYC Area

WHO WE ARE

The Farmer’s Dog exists to simplify giving every dog their best life. First up? Completely reimagining what pet food is, how it’s made, and how it’s delivered. We recently raised our Series B and are backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Our company was launched after our Co-founder, Brett’s, battle to cure the stomach issues of his Rottweiler, Jada. He quickly realized just how broken the commercial pet food industry was - even the “organic” and “natural” varieties proved to be heavily processed - and it was only when his vet recommended a fresh, home-cooked diet that Jada began to improve and was eventually cured. Through a combination of proprietary technology, and a lot of heart, our direct-to-consumer service was born.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

Only “dream job” applicants, please. #mustlovedogs

WHAT'S THE ROLE?

Our logistics team is at the core of everything we do at The Farmer's Dog. As the primary contact to our manufacturing and fulfillment centers, you will be laying the foundation for our growing business while creating lasting partnerships across our 3PLs. We are looking for an operations leader specializing in logistics, fulfillment, and transportation who can assist in building a strong foundation for an incredible customer experience. You will be responsible for day to day operations, while creating process improvements and launching strategic initiatives. You will build out the KPIs and SOPs needed for a lasting business and identify necessary resources as the team grows. This is an incredibly exciting role at the foundation of a growing business.

KEY RESPONSIBILITIES

  • Tactical logistics operations; primary contact and liaison for manufacturing, fulfillment, and carriers
  • Building processes from the ground up, driving strategic initiatives, and managing our partners
  • Work cross-functionally to execute day to day operations
  • Combine in-depth analysis with hands-on learning to drive improvements across different parts of our supply chain that strengthen our infrastructure and add value to customers
  • Spend time in our manufacturing and fulfillment centers as we launch new initiatives (30% travel)
  • Benchmark current state KPIs to identify process improvement opportunities and utilize data to understand the scope, impact, and priority of projects

QUALIFICATIONS

  • 4+ years of related experience or equivalent in logistics and transportation
  • Proven track record of taking ownership and driving results
  • Experience in driving cost reduction and continuous improvement activities to meet cost and service targets
  • Experience in managing 3PL relationships and carrier management
  • Process-oriented, deeply quantitative, and analytical
  • Work with a high sense of urgency and be adept at prioritizing your time
  • Excellent communication skills and an ability to liaise with all aspects of the business
  • Passion for disrupting a broken industry and creating a trustworthy brand for pets across the world

PERKS & BENEFITS

  • DOGS EVERYWHERE!
  • Brand new dog-friendly office in Greenwich Village
  • Discount on TFD food for your pup!
  • Comprehensive Healthcare, Dental and Vision
  • Unlimited vacation & sick days
  • Flexible work-from-home policy
  • Team outings, coffee always brewed fresh, and a strong snack game
Read Full Job Description

Location

The Farmer's Dog is located in the heart of Williamsburg within walking distance from the L, G, J, M, and Z trains.

An Insider's view of The Farmer's Dog

What’s the vibe like in the office?

It's so refreshing to be able to walk into my job knowing that I'm truly making a difference. Every person on our team believes in our product and mission, so motivation and passion comes organically. Did I mention that our office is full of dogs?

Matt

Customer Experience

What projects are you most excited about?

We are changing the way people think about pet food by delivering fresh, healthy meals for dogs in personalized meal plans. Supply chain is exciting because it's basically the key differentiating factor for how we can be the most cost efficient, really impact the consumer experience for the better, and always make sure the dogs get fed.

Sana

Head of Operations

How does the company support your career growth?

I feel a crazy opportunity to grow my career the way I want to at The Farmer's Dog. We are encouraged to take risks and are surrounded by genuine, loving, and compassionate people. The culture is supportive of both dog and human health and wellness, and I love that I get to help dogs live longer lives with my dog, Emmy, by my side.

Adrian

Growth Manager

What is your vision for the company?

The Farmer's Dog is on a mission to change the way people think about feeding their pets. Our goal is to educate & give people the tools to give their pets the healthiest diet. We believe that once the world is educated about fresh food, people will stop feeding their pets processed food and the life expectancy for the entire species will increase.

Brett

Co-Founder & Head of Community

What does your typical day look like?

As CEO, I spend my days making the hard decisions, hiring the best people, protecting the team, and making sure the company is financially sound. I also get to choose which dogs are allowed in the office (all of them).

Jonathan

Co-Founder & CEO

What are The Farmer's Dog Perks + Benefits

The Farmer's Dog Benefits Overview

Health, dental, avocado toast, puppies.

Beat that, Google.

Culture
Partners with Nonprofits
We love partnering with rescue organizations, adoption centers, and other organizations who are as passionate about dogs and dog people as we are.
Eat lunch together
Whether we're ordering in, going out, or bringing our own, we take lunch seriously.
Group brainstorming sessions
We love a good offsite and have regular all-hands meetings led by the co-founders.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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