Operations Manager

| Greater NYC Area
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Operations Manager at andros

ABOUT THE ROLE

We are looking for an Operations Manager to focus on our facility credentialing product. You will take ownership of this product  and develop a holistic approach to the processes and services involved in the work. Working with product and client success teams, you will identify and document the gap between client need/expectation and product delivery while developing strategies for stopgap solutions and long-term plans to streamline and scale facility credentialing.


The outcomes we’re looking for:

  • Ownership of Facilities Credentialing:
    • Serve as the go-to person in the organization for understanding, driving, and ideating on facilities related topics
    • Become a knowledge source to collaborate with other teams and see future visions
    • Surface issues to necessary parties in order to find solutions and keep teams informed
    • Maintain insight into team capacity and plan for management of forecasted workload
  • Manage the day-to-day processes of the facilities workflow:
    • Plan for the team that will be  necessary to complete client work as it increases.
    • Implement new systems as our service offering grows.
  • Work with our Product & Engineering teams to constantly improve and scale the facilities credentialing product:
    • Work to improve and scale the facilities credentialing product. 
    • Create a process that leads to seamless facility credentialing across clients and facility types
  • Effective cross-team communication; serve as the face and voice of facility credentialing both within andros and, when necessary, to our clients:
    • Work closely with the Client Success team to ensure client concerns are incorporated into the facilities product. Update client success managers and support on changes and updates to the facilities process and platform
      • Create systems and processes that are easily understood by clients and facilities
      • Reduce the number of support requests via zendesk and client escalations.
    • Work closely with the Product and Engineering teams to bring knowledge of the facilities product and process, as well as client needs and pain-points into future product development
      • Be a supportive resource to product and engineering teams for R&D and productization of facilities
      • Attend and/or facilitate meetings with P&E to promote product dialogue
    • Work closely with Sales to lend oversight into facility contractual development, including SLAs and SOWs that deviate from our standard offering: 
  • Own Facilities Credentialing development
    • Initiate and manage the process for figuring out the next generation of facilities credentialing 

ABOUT YOU 

Competencies Required

  • Multi-Tasking - You’re able to handle multiple competing priorities, getting into the weeds when you need to and providing vision when it’s needed.
  • Problem Solving - No problem is too large for you to tackle. You figure out solutions that others missed and don’t give up when your first idea doesn’t work out.
  • Ownership - You are seen as the owner of your domain by the company and our clients. If someone has a question, you’re the first person they go to.
  • Time-management - You’re able to work independently and accomplish goals without heavy management. You help other people working on Facilities meet their goals as well.
  • Efficiency -  You drive for the most efficient process you can get to, even if it’s not the shiniest or the best it will become.
  • Advocacy - You advocate for yourself and your domain even if it’s not always the top priority for everyone else.

 Requirements and Qualifications

  • Minimum of 3 years experience in an operations, strategy, or other role focused on creating and improving processes; experience with healthcare preferred
  • Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
  • You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools
  • Thrive in a fast-paced startup environment where flexibility and adaptability are key

ABOUT US

To understand andros is to understand our namesake. Named for one of the largest barrier reefs on Earth, andros is a study in the vibrancy of interconnected ecosystems. On its own, a data point is meaningless — a single piece of coral adrift in an ocean. Yet when combined with millions of other points, connections form a structure suited for sustaining a spectrum of lifeforms. Our mission is to forge these bonds of disparate provider data points to build a foundation of information necessary to create dynamic, thriving healthcare networks.

The andros approach to creating healthcare networks focuses on depth of data. We use millions of data points to form a complete vision of the provider landscape, which enables us to find utility and meaning in this diverse information. This deep repository of data can then be used as a basis for credentialing, analyzing performance, and comparing individual providers to create the most vibrant health ecosystem possible.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of andros

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!

Steven

Network Analyst

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

What are andros Perks + Benefits

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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