Operations Manager at andros

ABOUT THE ROLE

We are looking for an Operations Manager to focus on our facility credentialing product. You will take ownership of this product  and develop a holistic approach to the processes and services involved in the work. Working with product and client success teams, you will identify and document the gap between client need/expectation and product delivery while developing strategies for stopgap solutions and long-term plans to streamline and scale facility credentialing.

The outcomes we’re looking for:

• Ownership of Facilities Credentialing:
  • Serve as the go-to person in the organization for understanding, driving, and ideating on facilities related topics
  • Become a knowledge source to collaborate with other teams and see future visions
  • Surface issues to necessary parties in order to find solutions and keep teams informed
  • Maintain insight into team capacity and plan for management of forecasted workload
• Manage the day-to-day processes of the facilities workflow:
  • Plan for the team that will be  necessary to complete client work as it increases.
  • Implement new systems as our service offering grows.
• Work with our Product & Engineering teams to constantly improve and scale the facilities credentialing product:
  • Work to improve and scale the facilities credentialing product. 
  • Create a process that leads to seamless facility credentialing across clients and facility types
• Effective cross-team communication; serve as the face and voice of facility credentialing both within andros and, when necessary, to our clients:
  • Work closely with the Client Success team to ensure client concerns are incorporated into the facilities product. Update client success managers and support on changes and updates to the facilities process and platform
    • Create systems and processes that are easily understood by clients and facilities
    • Reduce the number of support requests via zendesk and client escalations.
  • Work closely with the Product and Engineering teams to bring knowledge of the facilities product and process, as well as client needs and pain-points into future product development
    • Be a supportive resource to product and engineering teams for R&D and productization of facilities
    • Attend and/or facilitate meetings with P&E to promote product dialogue
  • Work closely with Sales to lend oversight into facility contractual development, including SLAs and SOWs that deviate from our standard offering: 
• Own Facilities Credentialing development
  • Initiate and manage the process for figuring out the next generation of facilities credentialing 

ABOUT YOU 

Competencies Required

• Multi-Tasking - You’re able to handle multiple competing priorities, getting into the weeds when you need to and providing vision when it’s needed.
• Problem Solving - No problem is too large for you to tackle. You figure out solutions that others missed and don’t give up when your first idea doesn’t work out.
• Ownership - You are seen as the owner of your domain by the company and our clients. If someone has a question, you’re the first person they go to.
• Time-management - You’re able to work independently and accomplish goals without heavy management. You help other people working on Facilities meet their goals as well.
• Efficiency -  You drive for the most efficient process you can get to, even if it’s not the shiniest or the best it will become.
• Advocacy - You advocate for yourself and your domain even if it’s not always the top priority for everyone else.

 Requirements and Qualifications

• Minimum of 3 years experience in an operations, strategy, or other role focused on creating and improving processes; experience with healthcare preferred
• Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
• You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools
• Thrive in a fast-paced startup environment where flexibility and adaptability are key

ABOUT US

To understand andros is to understand our namesake. Named for one of the largest barrier reefs on Earth, andros is a study in the vibrancy of interconnected ecosystems. On its own, a data point is meaningless — a single piece of coral adrift in an ocean. Yet when combined with millions of other points, connections form a structure suited for sustaining a spectrum of lifeforms. Our mission is to forge these bonds of disparate provider data points to build a foundation of information necessary to create dynamic, thriving healthcare networks.

The andros approach to creating healthcare networks focuses on depth of data. We use millions of data points to form a complete vision of the provider landscape, which enables us to find utility and meaning in this diverse information. This deep repository of data can then be used as a basis for credentialing, analyzing performance, and comparing individual providers to create the most vibrant health ecosystem possible.