Operations Principal

| Greater NYC Area
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As Operations Principal, New York City, you will supervise daily operations while driving continuous improvement and growth of our New York City business. As part of the NYC Operations team, you will be responsible for achieving ambitious expansion goals while also owning unit-economics and P&L targets. You will manage projects end-to-end, from launch through to on-going business lines within Via NYC.

Via’s operations in NYC are at the forefront of the development of Via’s integrated public mobility solution, combining our flagship Consumer-facing service with a game-changing public-sector Partnerships business serving a variety of use-cases. We design, launch, test and continually improve our services, working closely with Strategy, Expansion, Operations and Technical partners across the Company to develop key insights and innovative solutions that are used to grow Via worldwide.

What You'll Do:

  • Own projects end-to-end (from planning, launch through to ongoing operations), with a particular focus on Via’s growing, highly innovative Partnerships business within NYC
  • Work cross-functionally across many teams at Via - Expansion, Marketplace, Driver Growth, Rider Growth, Tech, Product, Data Science, etc to achieve ambitious expansion and financial targets
  • Coordinate with Associates to ensure smooth operation of Via’s flagship service
  • Devise and implement innovative strategies to source, onboard and manage Via Driver Partners
  • Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools
  • Tirelessly work to scale operational processes and systems to drive rapid growth

Who You Are:

  • Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
  • A great executor: you are detail-oriented and will do whatever it takes to get the job done
  • You are able to own large, complex projects end-to-end and drive to results. You bring organization and structure to highly-dynamic, multi-faceted projects with many contributors
  • Highly effective communicator, skilled at communicating professionally with customers / clients and with Driver Partners from a broad range of backgrounds (Spanish is a plus)
  • Highly analytical and comfortable with making data-driven decisions at speed and scale - you can balance speed of execution with the necessity of using data to inform decision-making
  • An independent self-starter: you enjoy working as part of a small team and are excited to help grow Via NYC
  • 5+ years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm
  • Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement.

What Catches Our Eye:

  • Serious project management experience, with demonstrable ownership of project outcomes
  • You have worked to launch and scale a product or new business

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

Via was founded with the guiding principle that we go further when we go together. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

We’re proud to be leading a worldwide transportation revolution and modernizing mobility for all. Through intelligently-designed systems and sophisticated algorithms, we craft localized solutions for each one of our global partners. Ready to join the ride?

Via is an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

New York , NY 10013

An Insider's view of Via

What's something quirky about your company?

Like many startups, we want to move as quickly as possible, but in a thoughtful, considered way — one that doesn't leave a trail of destruction in our wake. This approach, and our commitment to being innovative without crossing any moral lines, has helped us tremendously in forming fruitful relationships with our partners.

Megan Manfred

Head of Commercial Law (Joined Feb 2018)

What's the biggest problem your team is solving?

Our team is educating and engaging policy makers and politicians to make sure they understand the difference between shared and single passenger rides when setting new regulations and encourage on-demand mobility as a tool to solve the transportation needs of their community.

Ya-Ting Liu

Director of Government Affairs & Policy (Joined Jun 2019)

How has your career grown since starting at the company?

In such a short time I’ve been given opportunities to push myself creatively and professionally which has been great. I’m amazed at the type of projects I get to work on and the practical experience I've been able to gain while at Via.

Sergio Matos

Senior Designer (Joined Aug 2016)

How do your team's ideas influence the company's direction?

The Expansion team scopes and launches new Via projects around the globe - we're the "start-up within the start-up", which means we're constantly working on unprecedented problems. It's exciting to help shape new partnerships and new product lines, whether it's a city shuttle service in California or school bus routing in New York City.

Monica Ceragioli

VP of Expansion (Joined Apr 2014)

How do you collaborate with other teams in the company?

The culture at Via is defined by its people: hardworking, extremely bright, very curious, and genuinely humble. They crave collaboration and don’t take themselves too seriously, knowing when to laugh at themselves, too. It’s rare to find such a group of people all passionate about the same product, and that shows day in and day out.

Isabella Olea

Expansion Associate Principal (Joined Aug 2017)

What are Via Perks + Benefits

Via Benefits Overview

At Via, one of our top priorities is to maintain the health and wellbeing of our employees and their families! To achieve this goal, we offer a robust and generous program to fit the needs of our employees.

Culture
Volunteer in local community
We partner with local organizations to make a meaningful impact in the communities we serve. Employees participate in organized events and we help them find individual volunteer opportunities too!
Eat lunch together
Diversity
Highly diverse management team
We're proud to say that more than 50% of our workforce is female - including leadership! We also have diverse representation of employees from different economic, ethnic, and professional backgrounds.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Via offers plans that cover 100% premium, including family members, spouses, and domestic partners.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Via provides employees with a flexible work schedule that includes flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Commuter Benefits
In addition to offering pre-tax commuter benefits, the best perk is getting to use the Via service!
Stocked Kitchen

Additional Perks + Benefits

We're proud of our robust benefits package for employees. Beyond health, dental, and vision coverage, we also offer gifts on your birthday and your Via anniversary, resources for family and financial planning, and in-office wellness programs!

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