Operations - Vendor + Order Management Associate

| Greater NYC Area

We are looking for an upbeat, organized, and empathetic person to join our Operations Team as a Vendor + Order Management Associate. 

You will work closely with all members of the Operations Team. A love of weddings is appreciated!

This is a full-time position based out of our NY HQ.

Responsibilities: 

  • Facilitate the flow of orders to vendors
  • Work with vendors to resolve customer order issues
  • Focus on speed and accuracy of fulfillment in order to improve the customer experience
  • Identify key performance issues and work with associated departments and/or vendors to resolution
  • Continuously brainstorm ways to improve the vendor and customer experience
  • Qualifications:

  • Bachelor’s Degree 
  • Detail-oriented with strong analytical and problem-solving skills
  • Six months of experience in e-commerce, vendor or order management experience preferred
  • Strong written and interpersonal communication skills; must be able to communicate effectively
  • Excellent PC skills, including but not limited to MS Excel
  • Knowledge of the wedding industry is a big plus - we want someone who is familiar with our couples' wants and needs!
  • Ability to represent Zola and be the voice of the company while handling vendors in a professional manner. 
  • Willingness and desire to go the extra mile Zola customers
  • Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume. 

    About Zola:

    Zola is the fastest growing wedding company in the country. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology. All in the service of love.
    Headquartered in New York City, our team brings deep experience working on beautiful, award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Yahoo, Amazon, J.Crew, Rent The Runway, Goldman Sachs, among many others. In 2017 the Wall Street Journal named Zola a top 25 Tech Company to Watch, and Forbes named Zola a Next Billion-Dollar Startup.

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    Location

    150 Broadway Floor 19, New York, NY 10038
    150 Broadway Floor 19, New York, NY 10038

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