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Overnight Guest Experience Specialist

| Greater NYC Area
Our company is searching for a Guest Experience Specialist to work an overnight schedule (from 11pm-7am EST). We are looking for customer focused problem solvers to help us with tenant inquiries, reservation requests, troubleshooting issues, and to assist in improving our tenant / guest experiences.
We’re a technology-powered residential and hospitality brand, which means our primary focus is to provide our clients with an incredible experience. To do so, we need someone to assist with our hospitality, maintenance, housekeeping, and service infrastructure.

At Domio You Will:

  • Take initiative to implement new ideas that will benefit Domio and our clients in the future
  • Analyze feedback and work with the team to improve services
  • Respond to, troubleshoot, and resolve client issues in a timely and positive manner
  • Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients
  • Learn about the pillars of hospitality
  • Deliver a world-class hospitality experience in our properties, making our guests come back time after time
  • Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction

Who You Are:

  • Must be able to work flexible hours, nights and weekends required
  • Based in New York City
  • Must be a team player
  • Effectively manage multiple projects and timelines
  • Excellent communicator and comfortable speaking with people over the phone and via email
  • Must be self-driven and motivated
  • Creative, responsive, and adaptive in a dynamic and fast paced environment
  • Strong attention to detail
  • Must have the aptitude and desire to learn new competencies and skills
  • Prior property management or hospitality experience a plus

Who We Are:
If you have a passion for travel & hospitality, you’ve come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we’re upping the ante on group travel with curated, end-to-end consumer experiences. Excited yet? Keep on reading.
Our Vibe at Domio:
We’re all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries.
Our Perks:
• Competitive salary
• Medical, dental, vision, life insurance and more
• 401(k)
• Unlimited vacation and flexible work-from-home policy
• Travel discount when booking Domio properties
• Learning & education budget, free books, and classes
• Fitness stipend
• Catered lunches every Friday
• Team bonding and offsite events
• Dog-friendly office

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • IntercomEmail

Location

Just a block away from Union Square, Domio HQ is nestled between many eateries, stores, restaurants, and bars.

An Insider's view of Domio

How do you collaborate with other teams in the company?

Because my role is primarily driving creative, the work our team does impacts the overall brand and how each team presents our product & experiences to the end user. Design collaborates with Real Estate, Product, Operations, Revenue Management, and Marketing very closely to ensure we are addressing all stakeholders' needs.

Olivia

Head of Branding & Design

How has your career grown since starting at the company?

I joined Domio as an Operations intern while I was a student at NYU. Once I graduated, I transitioned into a full-time position as a Revenue Analyst overseeing the pricing of newer markets. I am now a Senior Revenue Analyst piloting our first apart-hotel (Domio Baronne St.) in New Orleans and expanding Domio’s distribution networks.

Brandon

Senior Revenue Analyst

What’s the vibe like in the office?

The office vibe is great! Everyone puts in the hustle but also has fun along the way—a good balance that is hard to come by. I’m very lucky to be surrounded by talented, passionate, and driven people on a daily basis.

Ryan

Product Manager

What are Domio Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Domio has Culture and Diversity & Inclusion committees that manage events and team initiatives.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Domio employees can contribute up to $2,650 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Domio has a flexible work-from-home policy.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Domio offers pre-tax commuter benefits for all employees.
Company Outings
Domio hosts company outings quarterly.
Game Room
Our game room includes ping pong and video games.
Stocked Kitchen
Domio has a fully stocked kitchen including unlimited snacks, coffee, and tea.
Some Meals Provided
Domio provides a weekly catered lunch on Fridays.
Happy Hours
Happy hours are hosted on occasion.
Pet Friendly
Not only can Domio employees bring their dogs to the office every day of the week, we also offer "pawternity leave" for 1 week when a new furry friend joins your family!
Fitness Subsidies
Domio reimburses its employees up to $50 per month for many of the most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Domio offers an annual learning & development budget of $1,000.
Lunch and learns
Domio hosts lunch and learns weekly.
Promote from within

Additional Perks + Benefits

In addition to having a dog-friendly office, we also offer Pawternity Leave: If you add a new furry member to your family, you may take a week off work to bond with your fluffy friend!

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