Partner Program Manager, Solutions Alliances

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU’LL DO

We are looking for an experienced Partner Program Manager within our Global Alliances organization. The role will report into the VP of Global Solutions Alliances. As our organization and Solutions Partner portfolio (Agency, Consulting and GSI Partners) continues to grow, there is a strong need for operational excellence specialization within the team. Partner Account Managers and Partner Services teams provide quality partner-facing programs, while also balancing the growing need for system and process enhancements that lead to improved Partner Experience (PX) outcomes.

As Program Manager, you will be managing operational initiatives  core to the strategic focus of the Solutions Alliances team, specifically collaborating with Alliances leadership and other departments delivering operational excellence across our fast-paced organization.

The ideal candidate has a proven track record of defining and driving cross-functional, partner experience optimization initiatives. They have deep expertise in executing transformational change that leverages new technology, process, and operating models. The individual will have a high sense of urgency and an outstanding history of partnering with a broad cross-functional organization that is laser-focused on delivering against team and partner requirements. If you’re an organized, technically-minded operational leader and enjoy a ‘can do’ environment where everyone jumps in, then this is the right role for you.

Key responsibilities include: 

  • Help steward Partner Experience (PX) at Braze, applying connected end-to-end process orientation to the acquisition, onboarding, activation and growth stages of partnership
  • Use partner and industry research to challenge and validate program decisions in an ongoing development process that continuously evolves to meet changing team/partner needs
  • Leverage new technologies and apply automation wherever possible in the partner workflow, reducing program support efforts and friction 
  • Define and drive a feedback loop with partners, using partner feedback to improve our product, content, and overall program experiences
  • Identify and mitigate risks in the partner experience when introducing new program changes by applying a rigorous test and learn framework and A/B testing model
  • Deployment and management of a new partner tiering and categorization model
  • Defining and tracking partner training and certification process management
  • Partner Confluence, Portal/PRM, and Marketplace management and optimization
  • Evolving current partner documentation and resources, and supporting in the creation of new documentation and resources 
  • Deliver against organizational and team OKRs as well as partner KPIs 
  • Collaborating cross-functionally with other Braze departments and divisions, including Technology and Cloud Partnerships, Marketing, Partner Education, Customer Success, Sales, and Revenue Operations, etc. 

WHAT YOU BRING:

  • 5+ years of professional partner program management experience, ideally at a public software company, or in a mature high-growth B2C SaaS business
  • You are the type of person who can manage multiple, complex workstreams and never miss a beat. You will be able to convey your ability to manage significant projects or programs explaining how and why they succeeded.
  • Technical mindset. Expertise developing thoughtful standardized processes and operational excellence in Salesforce CRM and Google Suite is a must. Experience with other technical tools of the trade, such as Allbound, Confluence, LucidChart, Looker, Guru, Asana, and Jira are a bonus.
  • Knowledge of the inner workings of a mature, world-class agency, consulting, and GSI (‘Solutions’) partner program
  • Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across a large organization and distributed team 
  • Strong drive and character qualities that align with Braze Core Values

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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