About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

We are seeking Partner Support Analysts to join our growing team! You’ll be a member of the External Operations team providing support to DailyPay’s partnerships and will report to the Manager of Partner Support. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Liaise with our partners on a range of employee payroll topics (e.g., time keeping, payday, data anomalies)
• Capture partner insights to work with our product and engineering team to improve their customer experience
• Investigate individual employee use cases with an eye for iteration on existing processes
• Be a lead point of contact both internally and externally on issue escalations as needed
• Become a subject matter expert on DailyPay’s service, including potential partner specific intricacies
• Train external partnership personnel on product specifics
• Assist with various other operational projects

What You Bring to The Team:

• Bachelor's Degree and 1-3 years of experience in client service or operations
• Can build strong relationships through effective communication across multiple platforms, including phones
• An intuitive problem-solver that works wells under pressure and with all types of personalities
• Is a quick learner
• Can interact and collaborate cross functionally
• Self-starter with ability to prioritize daily tasks 
• Occasional need to work outside of normal business hours as required to support customers may be required

Bonus Points for:

• Previously worked at a rapid growth company
• Have been client facing and a lead point of contact
• Experience with large data manipulation and trend recognition (Excel)
• Familiarity with ZenDesk

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Annual Education Stipend
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.