About Us:

DailyPay is one of the fastest growing NYC based tech companies that is on a unique mission to empower America’s workforce to take control of their financial lives by disrupting archaic payroll processes and their consequences. Through rich and seamless partnerships with our clients, we have become the pioneers in providing employees real-time access to earned income daily - across all industries - so employees can pay bills on time and avoid late fees, overdraft fees, and payday loans.

Our mission is made possible by DailyPay’s most important asset, our people. We come together through collaboration and ambition in a team-driven culture. As a result of the success we’ve seen, we are going through huge growth and are constantly looking for exceptional talent to join us. You will learn, grow, and take things on and make them your own. We can’t wait for you to join us in our journey - apply now!

The Role:

We are seeking Partner Support Analysts to join our growing team! You’ll be a member of the External Operations team providing support to DailyPay’s partnerships and will report to the Manager of Partner Support. 

Responsibilities:

• Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies)
• Capture partner insights to work with our product and engineering team to improve their CX
• Investigate individual employee use cases with an eye for iteration on existing processes
• Be a lead point of contact both internally and externally on issue escalations as needed
• Become a subject matter expert on DailyPay’s service, including potential company specific intricacies
• Train external partnership personnel on product specifics
• Assist with various other operational projects

Requirements:

• Bachelor's Degree and 1-3 years of experience in client service or operations
• Can build strong relationships through effective communication across multiple platforms
• An intuitive problem-solver that works wells under pressure and with all types of personalities
• Is a quick learner
• Can interact and collaborate cross functionally
• Self-starter with ability to prioritize daily tasks 

Bonus Points for:

• Previously worked at a rapid growth company
• Have been client facing and a lead point of contact
• Experience with large data manipulation and trend recognition
• Familiarity with ZenDesk

What We Offer:

• Competitive compensation
• Exceptional health, vision, and dental care
• Light breakfast, snacks, and a daily stipend for lunch
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K 

DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.