ABOUT QUADPAY

At QuadPay, we’re here to simplify, streamline and automate how you pay and save every day by offering fast, fair and seamless payment solutions online and in-store. As a business, we strive to be unlike others in the industry as we continue to help businesses grow by offering a best in class product, driven by the most innovative teams in the industry. 

Recent global changes and advancements have meant relentless product innovation, in the goal to be the next generation of payments.

We’re people, just like you who think purchasing shouldn’t be so inflexible!

We are currently in hyper-growth phase and as such are looking to grow teams in almost every department in the company - come change the industry with us, and love coming to work every day.

We’ve built an amazing culture at QuadPay and in a short space of time (since 2017), our teams are proud to work hard to provide innovative solutions to our valued customers and partners. Our values are in everything we do, and are as diverse and as inclusive as our global workforce. These include but are not limited to: Customer First, Own It, Raise the Bar, Stronger Together and Change the Game!

QuadPay is part of Zip Co (ASX:Z1P).

You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

What You Will Do:

• Respond and resolve merchant support issues via live chat
• Constantly refine our processes to provide efficient and effective merchant support
• Explain complex technical issues in simple terms to merchants
• Communicate with internal and external stakeholders in an timely, tactical, and empathetic manner
• Act as an advocate for our merchants, report and advocate for areas of improvement
• Create and document updates and changes to new and existing processes, training decks, and flowcharts

What You Should Have:

• 3+ years experience in managing relationships with merchants ideally in the payments, retail, or e-commerce sector
• Minimum of two years experience with Salesforce and Zendesk
• Ecommerce experience
• Entrepreneurial spirit or previous experience in early startups
• Data-driven and analytical mindset, with the ability to convert data into usable insights
• Strong planning and time management skills, and the ability to effectively manage multiple tasks simultaneously
• Proven experience collaborating with a diverse stakeholders and partners to realize commercial outcomes
• Excellent verbal and written communication skills

Technology is changing the way people interact with the world and we’re bringing that revolution to the way people shop and transact. We allow shoppers to buy anywhere, at anytime - and pay in 4 interest-free, automatic installments over 6 weeks. You get the product right away and QuadPay will pay the merchant upfront. 

We're looking for someone who can join our high-functioning team of passionate support professionals and we value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on diversity and creating an inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

We're growing very quickly and always looking for talented people to join our team and help transform the way consumers shop and pay!