Company Description:

Quartet is a pioneering technology company connecting physical and mental care to improve people’s health and quality of life. We are building a collaborative technology platform that brings together physicians, mental health providers, and insurance companies to effectively improve patient outcomes and drive down healthcare costs. Our data-driven platform identifies high-need patients and facilitates access to personalized care. Backed by $92MM in venture funding from top investors like GV (formerly Google Ventures) and Oak HC/FT, Quartet is headquartered in NYC and is currently operating in several markets across the US -- Pennsylvania, Massachusetts, Louisiana, Washington, Northern California, and New Jersey.

Role Description

The Care Coordinator is responsible for providing appropriate experience for patients-in-need, all in a timely manner. You will receive a broad set of assignments that may require anything from linking a client to a behavioral health provider, developing customer service processes, with an outcome and data driven approach. This role is intended for someone who is interested in fast growth opportunities and can adapt quickly to the ever changing requirements of building a successful startup.

Responsibilities

• Proactive and reactive contact with patients, through a variety of channels and with the end goal of providing an excellent experience in their journey with Quartet - this means you will speak to our patients via phone, email, or live chat on a daily basis, as part of your core responsibilities.
• Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems.
• Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users).
• Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow. 
• Be proactive and show initiative in solving complex patient issues, and be able to experiment and think critically, providing cross-org feedback.
• Utilize unique engagement strategies based on patients clinical needs and demographics.
• Collaborate with other teams at Quartet, including different division of the User Success group, Product teams, and Market Success teams.
• Work cross-functionally to improve outcomes and deliver state-of-the-art experiences to our user community. 

Qualifications

• 2+ years' clinical/crisis management experience required OR 2+ years in a customer service or user success role.
• Experience or coursework in healthcare, social work, or a different type of customer service.
• Willingness and comfort with swift tactical changes based on engagement learnings
• Ability to use passion and care while in interacting with patients with behavioral health needs.
• Be accountable each day for the quality of your work.
• Critical thinking skills, organized, thorough, capable of switching gears fast
• Passion for improving lives by unifying physical and behavioral healthcare delivery
• Master Degree in Social Work or equivalent is useful, but not required.
• Useful but not required: foreign languages (Spanish, Portuguese a plus).

Benefits and perks of working at Quartet include:

• Medical, dental, vision and life insurance
• Enhanced mental health benefits
• Paid membership to One Medical
• Pre-tax health, transit and dependent care flexible spending accounts
• Fee-free 401(k) program
• Unlimited vacation and sick leave, and competitive family leave policy
• Amazing office with stocked kitchen, family room, weekly team lunches, and regular company gatherings
• Working with some of the most talented and mission-driven minds in the industry!

Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].

Responsibilities

• Proactive and reactive contact with patients, through a variety of channels and with the end goal of providing an excellent experience in their journey with Quartet - this means you will speak to our patients via phone, email, or live chat on a daily basis, as part of your core responsibilities.
• Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems.
• Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users).
• Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow. 
• Be proactive and show initiative in solving complex patient issues, and be able to experiment and think critically, providing cross-org feedback.
• Utilize unique engagement strategies based on patients clinical needs and demographics.
• Collaborate with other teams at Quartet, including different division of the User Success group, Product teams, and Market Success teams.
• Work cross-functionally to improve outcomes and deliver state-of-the-art experiences to our user community. 

Qualifications

• 2+ years' clinical/crisis management experience required OR 2+ years in a customer service or user success role.
• Experience or coursework in healthcare, social work, or a different type of customer service.
• Willingness and comfort with swift tactical changes based on engagement learnings
• Ability to use passion and care while in interacting with patients with behavioral health needs.
• Be accountable each day for the quality of your work.
• Critical thinking skills, organized, thorough, capable of switching gears fast
• Passion for improving lives by unifying physical and behavioral healthcare delivery
• Master Degree in Social Work or equivalent is useful, but not required.
• Useful but not required: foreign languages (Spanish, Portuguese a plus).

Benefits and perks of working at Quartet include:

• Medical, dental, vision and life insurance
• Enhanced mental health benefits
• Paid membership to One Medical
• Pre-tax health, transit and dependent care flexible spending accounts
• Fee-free 401(k) program
• Unlimited vacation and sick leave, and competitive family leave policy
• Amazing office with stocked kitchen, family room, weekly team lunches, and regular company gatherings
• Working with some of the most talented and mission-driven minds in the industry!

Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].