Patient Support Associate at Galileo

| Greater NYC Area
Sorry, this job was removed at 11:49 a.m. (EST) on Tuesday, May 5, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Galileo is building the future of healthcare - today. Using innovative mobile technology and human-centered design, we’re looking to improve the quality and affordability of medical care for all—including those with Medicare and Medicaid. Our organization is founded by a successful entrepreneur (One Medical, Epocrates) and led by a top notch team dedicated to bringing hospitality back to healthcare.. We seek curious, talented, team-oriented individuals with a diverse set of backgrounds who ultimately want to make a difference.

What You’ll Do

Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

  • Navigate the complexities of the healthcare landscape on behalf of our patients—supporting patients with accessing care, managing scheduling, coordinating their medical record, connecting to resources, and ensuring each patient understands their insurance and benefits
  • Comfortably operate within multiple systems and embrace the use of technology
  • Own your work with diligence, follow through, and timeliness—understanding the impact on the patient experience
  • Combine your natural people skills with helpful processes and tools, ensuring each patient is engaged and well-connected to resources
  • Go above and beyond to support your teammates and patients- persevering against constraints and coming up with creative ways to make life easier for those around you

Who You Are

A successful Patient Support Associate is an intrinsic people person who easily connects with others, delighting in helping solve problems and creating lovely experiences. You have impeccable communication skills and are an efficient, organized taskmaster never overlooking the details. You understand the importance to both the team and to patients of being reliable, prompt, and trustworthy. You are up for a challenge and are excited about learning and growing within an innovative healthcare company.

Extra Credit

Fluent in Spanish

How We Hire

Galileo is committed to hiring the best talent from a range of backgrounds and experiences, - including but not limited to - gender, ethnic, political, economic, religious, sexual orientation, and other personality traits. We believe in a strong culture that fosters teamwork, excellence and sound decision-making -- one that is based on mutual respect and trust. We appreciate candidates who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • AngularFrameworks
    • MySQLDatabases
    • FigmaDesign
    • JIRAManagement

Location

Galileo's NYC office is located in NoHo, Manhattan.

An Insider's view of Galileo

What’s the vibe like in the office?

The office embodies our company culture of demonstrating empathy and being respectful of all. Everybody understands that we are working towards the same mission, so in turn, we all do our best to help bring out the best in each other. We welcome diversity and constantly work on bettering ourselves, in order to create the most welcoming workspace.

Dan

Software Engineer

What makes someone successful on your team?

Successful care delivery teammates need to embody genuine human centeredness and be tireless problem solvers. This means always listening and elevating the experiences of others, building trusting relationships, and constantly challenging the status quo with new approaches so that we can ultimately help people live healthier lives.

Molly

Head of Delivery/Operations

What projects are you most excited about?

I'm really excited to launch our mobile app. Of all the products we're working on, the app will be the most visible to patients. For months we have been working closely with our Clinical Team to translate their decades of experience as Doctors into a digital product that feels just as trustworthy and empathetic as they are.

Denny

Product Design Director

What are Galileo Perks + Benefits

Culture
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Happy hours are hosted Once per month.
Professional Development Benefits
Lunch and learns
Galileo hosts lunch and learn meetings once a month.
Promote from within
More Jobs at Galileo9 open jobs
All Jobs
Dev + Engineer
Operations
Product
Content
Developer
new
New York
Product
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Content
new
New York
Content
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Galileo's full profileSee more Galileo jobs