Galileo is on a mission to improve the quality and affordability of health care for all—including complex and underserved populations. Our services are a full-spectrum range of 24/7 physical and digital touch points. Most importantly, we’re a trusted partner and advocate for patients, caregivers, and their families. 

We're currently hiring full-time Patient Support Associates to join our NYC office and be an integral part of ensuring our patients’ & care teams’ needs are met. Our ideal candidate is a master problem solver, has a passion for serving others, has experience in office administration and customer support and is interested in growing in an innovative healthcare company. Spanish fluency is highly preferred and this role is based in our NYC headquarters.

What You’ll Do

• Be an ambassador for patients by creating authentic and memorable human connections in person, over the phone, email and texts
• Assist the patient and their care team by coordinating care -- facilitate case reviews, schedule appointments, collect medical records, research resources, and understand and clearly communicate insurance and benefits
• Manage medical inventory and supplies to ensure office operations is organized for smooth and efficient care
• Work comfortably within multiple systems and be eager to learn new technology and procedures
• Notice even the small details and continually brainstorm solutions to improve our processes and each patient’s experience

How We Hire

Galileo is committed to hiring the best talent from a range of backgrounds and experiences—including but not limited to—gender, ethnic, political, economic, religious, sexual orientation, and other personality traits. We believe in a strong culture that fosters teamwork, excellence and sound decision-making—one that is based on mutual respect and trust. We appreciate candidates who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.