Payroll Support Manager
Check is a payroll-as-a-service API that lets you embed payroll directly in your vertical SaaS, HR, or time-tracking platform. Our API abstracts away the complexities of running payroll: tax calculation, remittance, and filing, plus the movement of money between companies and employees. This enables companies to easily build fully integrated payroll products to offer to their customers.
At Check, the Payroll Operations team is responsible for ensuring accurate and timely payroll for every company on our platform, every payday. The support function empowers our partners with proactive notifications and robust issue resolution. It is the responsibility of the payroll support manager to ensure a high level of accurate and timely service for all of our partners. In this role you might be asked to train /manage partners (e.g. BPO) to deliver support.
We’re looking for an experienced and collaborative manager to join our team and work closely with our Head of Payroll Operations.
In this role, you will:
- Oversee all partner support requests
- Adhere to SLA’s
- Recruit, coach, and develop Support team members that exemplify our shared values
- Partner with cross functional leaders at Check to build, prioritize and execute against the support roadmap
- Exceed our partner expectations
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
- Have 5+ years of management experience
- Customer support software experience
- Payroll experience a plus
- Data driven
- Thrive in highly cross-functional organizations
- Customer focus and excellent communication skills
Our team is distributed across the US, with hubs in New York City and San Francisco.
You're encouraged to apply even if your experience doesn't precisely match the job description. Don't see a role that fits your interests? If you're passionate about working at Check email us at [email protected] and tell us how you'd like to help.
Check is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] with “accommodations” in the subject line.
