Platform Support Coordinator at The Trade Desk

| Greater NYC Area
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OVERVIEW:

The Trade Desk powers the most sophisticated buyers in advertising technology. Founded by the pioneers of real-time bidding, The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies, aggregators and their advertiser with best-in-class technology to manage display, social and video advertising campaigns.

Named INC Magazine 34th Fasted Growing Company in America

Named by Forbes as the 9th Most Promising Company

Named Among Crain’s Best Places to Work in New York City

Fortune 100 Best Medium Workplaces 2017

Outside’s Best Places to Work 2017

CEO, Jeff Green Named Entrepreneur of the Year, Greater LA Finalist 2013

GlassDoor’s Best Places to Work 2017 https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-2017-LST_KQ0,48.htm


Headquartered in Ventura, Calif., The Trade Desk has offices across the United States, Europe and Asia.


Raise your hand if you LOVE ads! Yeah, we feel the same… So come be a part of the solution, by joining the team that is changing the face of advertising for the better. Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies and their advertisers a best-in-class technology platform that focuses on delivering meaningful and relevant engagement with consumers.

With integrations into every major advertising exchange, we handle well over 4 trillion requests every month and growing – that's more page views and queries than Facebook, Google Search, and Google's entire network of websites combined – all serviced in single-digit-ms response times. Are you interested in working with big data? Do you want to push the edges of scale and responsiveness? It doesn't get much bigger or faster than this!

We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

WHAT YOU'LL DO:
  • Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
  • Responsible for owning incidents, including escalating to other technical teams
  • Multi-task, manage, and resolve transactional application support requests
  • Problem-solving and troubleshooting
  • Executing Stored Procedures and querying our database using SQL
  • Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
  • Take initiative on tickets that can be completed without Development Team assistance
  • Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
  • QA Testing and Validation
  • Coordinate in-depth training on support-related tools and processes
  • Light on-call/after-hours support
WHAT YOU'LL NEED:

Background

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 0--3 years relevant work experience as a support representative in a small or medium sized business

Skills

  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
  • Basic to mid-level SQL and HTML experience
  • Knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
  • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
  • No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply

Traits

  • Effective time management skills – ability to prioritize and meet deadlines
  • Advance troubleshooting and problem-solving skills.
  • Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • ASP.NETFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our NY office is sandwiched between Flatiron and K-Town, close to lots of great restaurants.

An Insider's view of The Trade Desk

How do you collaborate with other teams in the company?

Our most recent Connected TV (CTV) launch was exciting because CTV is a big industry game changer. A lot of people from the London office worked on the project, so I know about the problems we had to solve in order to get us to the point where we could push it live. I’m excited to see how well it takes off.

Kruna

Software Engineer

What makes someone successful on your team?

Unrelenting curiosity. When you’re given a problem or task, you’re so curious that you become obsessive about solving it. I always know that I’ve found great engineers when they refuse to let go of a problem I’ve given them until they figure it out. This quality proves especially useful for a lot of the problems we work on.

Tim

Senior Software Engineer

How do you make yourself accessible to the rest of the team?

During the Engineering Palooza event three years ago, a group of 25 engineers, spent a week in Boulder just brainstorming ideas and talking about our next-gen infrastructure. The sheer brain power in that room was absolutely amazing! Since then, the team has grown, ideas have expanded, and we’re tackling more complex problems than ever before.

Arvind

Principal Lead Software Engineer

What's the biggest problem your team is solving?

Those moments usually involve us looking at vast volumes of data to answer a question or inform a decision. A few examples are investigating how a client uses a certain feature, so we can build a new one to increase efficiency, or helping partners write an attribution model or build a custom report, so they can gain new insights from their data.

André

Solutions Architect

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Culture
Friends outside of work
Eat lunch together
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Competitive Salary. Flexible Hours. Meaningful Stock Options. Full health, dental, and vision coverage. Awesome office location with fully stocked fridge, gourmet local coffee, games and breakfast & lunch 2X per week.

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