Post Closing Support Lead (JR101632)
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better is looking for a Post Closing Lead for the Flex team to join our Post Closing operations. Our PC team is responsible for working with internal teams and external partners to ensure the sale of the loan to our investor networks. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out. |
The Flex Team Lead will support all areas of Post Closing and will be a Subject Matter Expert in various areas of Post Closing. This individual will be hands-on with the team to resolve mortgage file issues, meet SLAs and implement and lead new projects. |
Responsibilities will include:
- Manage reports to ensure accuracies
- Assists manager with S&D / Repurchases / Reallocation
- Assists manager with special projects related to improving team efficiency and or departments
- Audits team’s quality
- Maintains and updates workflows
- Attends investor training to stay current with products and guidelines
- Handles escalations across the flex team
- Establish and maintain team SLAs, organization, and deadlines
- Participates in and leads proactive team efforts to achieve departmental and company goals
- Provides backup and assistance to other areas of operations as needed
- Maintain high levels of communication with management teams and team
About You:
- 5+ years combined hands-on mortgage processing, closing and post closing experience (Underwriting is a bonus).
- 2 years of experience leading or supervising teams
- Approaches work with exceptional organization, multi-tasking, and time management
- Strong knowledge of all key residential regulations including but not limited to TRID, RESPA/TILA, Reg B, etc.
- Proven track record of meeting tight deadlines and the ability to act with urgency.
- Experience with Encompass and DocMagic is a plus.
- Proven ability to problem solve and handle escalations across team.
- Ability to troubleshoot and solve problems independently.
- Approaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again.
- Excellent attention to detail, collaboration and communication skills
- Ability to maintain composure in a fast-paced environment.
- Strong communication, organization, and time management skills.
- Approach work with empathy, humility and accountability.
Post Closing is a dynamic, multi-functional team that plays an essential role in the Mortgage process. As part of our back-office support, we perform several key functions to facilitate the purchase of loan files, after closing, to our Investor partners on the Secondary market.
We strive to ensure all loan documentation is complete and in compliance with State, Federal and Agency guidelines.
We are a growing team, committed to:
- Supporting Better in meeting corporate and departmental goals
- Producing a high level of service to our customers both internally and externally
- Encouraging growth and development within our teams
Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and their families, and we require vaccines out of an abundance of caution. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals
- Robust wellbeing offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.