Pricing Operations Analyst

| Greater NYC Area
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy.  Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 250+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Revolution, Firstmark, Accomplice, Navitas and Juxtapose.

We are proud to be recognized by Inc. Magazine as a best workplace of 2020 and have a 4.9 Glassdoor rating!

Role and Responsibilities

Orchard is looking for a dynamic and highly motivated Pricing Operations Analyst to join our growing Investments team. As a Pricing Operations Analyst, you will work across diverse stakeholders and cross-functional teams to help drive the direction of Orchard’s fast-paced growth. Reporting to the Manager of Investments, you will help:

  • Lead Orchard’s evaluation and pricing efforts during the due diligence phase of an asset’s life cycle while working closely with sales and real estate operations teams to ensure underwrite attainment (price attainment, P&L and rehab budget)
  • Focus on driving conversion at the right price for our customers 
  • Work closely with Real Estate Operations to develop an asset’s rehab strategy
  • Collaborate with data science, tech, and product teams to drive improvements in the design and accuracy of Orchard’s automated valuation model
  • Deliver insight regarding operational & business metrics to the senior leadership team, including performance versus prior periods, market trends, and buy box criteria definition
  • Lead efforts in our pricing process to improve decision making during our due diligence process at a market level
  • Collaborate with team members to share insights that will drive pricing improvements across the business

This is a highly operational, execution focused role that requires balancing risk with outcomes and you will be accountable for key operating metrics to drive improvements in pricing process/ policies via efficiency and accuracy

Professional Qualifications

  • 3+ years of work experience in operations 
  • Proven ability to improve and sustain processes
  • Exceptional analytical, problem-solving, and business judgment skills
  • Experience in balancing risk with outcomes
  • Advanced understanding of Excel; basic understanding of SQL a plus
  • Proficiency with a business intelligence tool (ie. Looker, Tableau)
  • Real estate experience a plus

Personal Characteristics

  • A no stone left unturned mentality. Results orientated with a high motor and an incredible attention to detail
  • Tireless work ethic and accountability — if you say you’ll handle it, it’s as good as done. You also work fast.
  • A low ego and can-do attitude; willingness to admit mistakes and work to remedy them
  • You understand the importance of an inclusive environment that relishes diverse perspectives so the team delivers the highest impact to the business
  • You believe willpower and determination will lead to strong results
  • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
  • Flexibility to prioritize deliverables and re-prioritize them at a moment’s notice
  • Strong sense of self-direction. You can anticipate what needs to get done without step-by-step instructions
  • Comfortable operating in an ambiguous environment where there's not a set playbook on how to solve each problem. You see ambiguity as opportunity and obstacles as opportunities to build new solutions
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001
Orchard: Come With Sleeves Rolled Up, Ready To Make Real Estate Simple
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An Insider's view of Orchard

How does your team reward individual success?

We recognize employees in a variety of ways on a regular basis. At Orchard feedback is a gift and every employee truly lives out our company values. Our team makes a point to shout out individual successes in our #shoutouts channel in Slack and every month during Town Hall. Not an ounce of hard work goes unnoticed!!

Leah

Executive Assistant

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications
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