Principal System Reliability Owner

| Greater NYC Area


The Principal System Reliability Owner will be responsible for management of ADP's Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Owners use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP's clients, partners and associates. 


We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies. 


Responsibilities:

  • Work with Major Incident Managers during and after the incident recovery life-cycle.
  • Identify key priority initiatives to significantly improve reliability, both proactively and reactively.
  • Provide leadership and direction to GPT System/Site Reliability Engineers and Software Engineers to define and implement sustainable and scalable solutions.
  • Publish After Action Reviews which are timely and clearly understood by technical and business personnel, and include accurate root causes and concrete follow-up items with clear owners.
  • Design and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with GPT partners.
  • Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.
  • Mitigate further impact and risk to ADP and our clients.
  • Understand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.
  • Summarize complex technical issues into concise recaps for ADP associates and client leaders.
  • Assume an advisory role to ensure emergency changes adhere to a defined policy.
  • Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.
  • Proactively identify opportunities for process improvement.
  • Participate in special projects and performs other duties as assigned.
  • Participates with other senior managers to establish strategic plans and objectives.
  • Makes final decisions on administrative or operational matters and ensures effective achievement of objectives.
  • Participates in development of methods, techniques and evaluation criteria for projects, programs, and people.
  • Ensures budgets and schedules meet requirements. Acts as a lead within the team and is jointly accountable for coaching and mentoring with Manager of other team members.

Qualifications:

  • A minimum of 10+ years of software engineering and/or infrastructure experience.
  • Mastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management
  • Mastery understanding of cloud software, infrastructure, integration and operational ecosystems and product knowledge.
  • Systematic problem-solving approach. Consistently offers recommendations to technical teams based on historical events, personal experience and knowledge.
  • Capable of decision making and Leadership without oversight.
  • Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
Read Full Job Description

Location

Our office is a converted loft space in Chelsea steps away from shopping, galleries, coffee, and great food (that is, if you want to skip free lunch).

An Insider's view of Lifion by ADP

What are some social events your company does?

There are lots of events constantly going on at Lifion! From meetups to tech talks to our weekly Thursday happy hours, there's a good mix of work and play. We also do outings: in my one year of working here we’ve done laser tag, Barcade, happy hour on a boat, the vessel, a picnic in central park, escape the room, VR world, and more.

Kelsey

Application Developer

What's the biggest problem your team is solving?

The People Ops Team is in full swing for FY19 Performance Reviews. It's an exciting time for the business, but requires a lot of backend work & support for our associates. We're drafting communications and timelines for management & associates, and creating the right process to gather ratings and self-assessments for a great associate experience.

Quinton

Director, People Operations

How has your career grown since starting at the company?

I have been able to work with many different teams since I started here and have grown tremendously. I have worked with new product teams, Reliability teams and now work with Security and Compliance teams. This experience has enriched my technical and product knowledge, and I get to be part of the teams which are solving complex business problems.

Gargi

Technical Program Manager

How do you empower your team to be more creative?

Creativity is best fueled by collaboration, and has two simple ingredients: First, you hire passionate & talented people, people who care about users and who want to solve meaningful complex problems. Then, you support a culture of openness, with every designer constantly sharing their best ideas across the whole org. That's how creativity thrives!

Chris

Head of UX

What makes someone successful on your team?

Success on our team is enjoying ownership over our work while staying open to suggestions. We have an open-door policy to share knowledge with one another, strengthening us individually and as a team. We check our egos at the door and are lucky enough to be surrounded by people who feel like family more than coworkers.

Sam

Software Engineer

What are Lifion by ADP Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
More Jobs at Lifion by ADP15 open jobs
All Jobs
Dev + Engineer
Operations
Product
Project Mgmt
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York