Product Education Specialist - Training Operations

| Greater NYC Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We're looking for a Training Operations and Content Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.

What You’ll Do

In this role, you'll drive Flatiron product education and usage standardization for our community oncology users and our employees by developing engaging, accessible, and effective experiences. As a Training Operations and Content Specialist, you’ll collaborate with various cross-functional teams to design and deliver timely resources in a variety of formats to train and onboard key stakeholders. You’ll also identify knowledge gaps and ongoing education needs to create online curriculum for our users as they engage with our software. You’ll also:

  • Collaborate with various teams across the organization (e.g., Clinical Oncology, Product, Implementation) to capture in-depth knowledge of workflows and design, build, and deliver training experiences
  • Identify key gaps in training programs and develop interventions
  • Manage education needs for product rollouts
  • Ensure product education content and resources are timely, accessible, and usable
  • Translate product knowledge into various formats and delivery methods (e.g., e-learning courses, articles, job aids, videos, in-app messaging, etc.)
  • Collaborate with Operations teams to establish metrics and evaluation processes to assess the impact and success of educational content
  • Develop and share best practices for knowledge management, training, and documentation
  • Review and edit content to ensure high quality and accuracy of documentation
Who You Are
  • You have 1-3 years work experience in developing training, e-learning materials/curriculum, and managing project timelines
  • You have experience designing and implementing training programs to support customer and employee education 
  • You are knowledgeable in creative training techniques, accelerated learning, L&D best practices, and evaluation standards
  • You have experience with e-learning authoring software
  • You are familiar with Learning Management Systems
  • You have the ability to work with diverse stakeholders and collaborate in teams to meet objectives
  • You are a quick-learner and able to work with self-direction and autonomy
Extra Credit
  • Degree or certification related to instructional design, especially with a focus on digital and adult learning 
  • Experience in multimedia and video editing 
  • Strong technical writing experience
  • Experience in program management of software education initiative rollouts
  • Healthcare technology and/or EHR experience
  • Portfolio or body of work for review

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 


We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
More Jobs at Flatiron Health78 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
New York
Operations
new
New York
Operations
new
New York
HR + Recruiting
new
New York
Data + Analytics
new
New York
Finance
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Project Mgmt
new
New York
Developer
new
New York
Operations
new
New York
Product
new
New York
Project Mgmt
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Operations
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Project Mgmt
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Operations
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Content
new
New York
Operations
new
New York
Developer
new
New York
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Flatiron Health's full profileSee more Flatiron Health jobs