Product Operations Associate

| Greater NYC Area
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At Paxos, we are creating the infrastructure for a new, open financial system - one that anyone can access and participate in, and that operates efficiently. There are billions of people in the world who are unbanked or underbanked, and trillions of dollars that are locked up because of the inefficiencies of the legacy system. We envision a new system that allows any asset to move instantaneously, anywhere in the world - to unlock the potential of assets and people everywhere. Our customers include some of the biggest enterprises in the world like PayPal, Credit-Suisse and Societe Generale, and together we are upgrading the global financial system using modern blockchain and crypto technology.

We are looking for a Product Operations Associate to join our rapidly growing FinTech company. The Product Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

What you will do:
  • You will build a nimble infrastructure where we can support an expanding innovative product base.  Additionally, we’re seeking someone who can execute all workflows for speed and accurate delivery while participating in strategic reengineering, audit, risk, and new business initiatives. 
  • You will actively engage with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation. 
  • You will actively partner cross-functionally with stakeholders of the engineering, and other cross functional partners to build scale and promote risk mitigation policy.
  • You will drive delivery of operational milestones and strategic initiatives set by Operations Management at the company-wide level by ensuring rigor through best-in-class project management practices and by applying critical thinking to each business decision
  • You will manage business operations to ensure fiat currency and crypto assets are deposited, custodied, and withdrawn seamlessly, and issues are detected and resolved promptly. This includes some after hours work, weekend work, and office visits.
What you need to have: 
  • You have 1-4 years of experience
  • You have strong Excel skills and ability to recognize and analyze trends in data is a plus
  • You have strong attention to detail and passion for solving problems
  • You have the ability to thrive in ambiguity with organization and asking the right questions
  • You have the ability to multi-task and prioritize in a fast-paced environment.
  • You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Marketing, People, Strategic Initiatives-Office of the CEO)
  • You have strong written and verbal communication skills
  • You have strong project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve for them\
  • Requirement to be able to commute into Paxos' NYC office frequently 

Other than these qualifications, we're hoping to bring someone on board who loves what they do and can't wait to join an amazing team.

Paxos is an equal opportunity employer. It does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical and mental disability, medical condition, genetic information, veteran status or any other basis protected by federal, state or local law.

Who we are: We are a diverse group of individuals with backgrounds and experience in banking, startups, tech giants, and big-five consulting firms. We currently have about 110 employees across offices in New York, London and Singapore and have big plans for our growth. We’re looking for collaborative, creative, hard-working and intellectually curious people to help us make our vision a reality.

Why we matter: Paxos is the only technology company building financial services solutions that both customers and regulators can trust. We’re committed to pushing the boundaries of technology while also working with important stakeholder groups so we can build a financial system that is open and accessible to anyone around the world.

Who are our customers: Our customers run the gamut from individuals seeking access to digital assets and those who don’t want to be tied to a physical banking system, to large institutions seeking to improve their settlement infrastructure. Some of our clients today include big names like Credit Suisse, Societe Generale, Macquarie, StoneX and Virtu. 

How we work: Paxos is driven by our four values. We believe that every Paxos employee is an owner, and employees consistently search for the truth in their work. We also believe in real-time candor and a shared commitment to excellence. These values are ingrained in everything we do and influence how we communicate and collaborate as an organization. 

Why we are a great place to work:  Paxos has been consistently named a Best Place to Work by BuiltIn. We offer all of the usual startup stuff like healthy snacks, coffee, and ping pong but we also offer generous healthcare coverage, PTO, and family leave. (We want employees to care for themselves both in and out of office.) In addition to the benefits and perks, Paxos offers employees the chance to have a real and measurable impact on a growing business: what you do today directly influences the Company goals. As a result, we enable every employee to substantially grow their careers.  

Learn more about us: 

  • The Paxos Blog
  • Paxos Raises $300 Million Series D
  • The Future of Paypal and Paxos Partnership
  • Unchained Podcast: Paxos’s Partnership With PayPal
  • Paxos in 2020: A Year in Review
  • Most Influential in 2020 CEO Feature
  • Fireside Chat with Paxos CEO Chad Cascarilla and Robinhood CEO Vlad Tenev
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • WhimsicalDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM

Location

Midtown Manhattan, New York, NY 10011

An Insider's view of Paxos

What's something quirky about your company?

While Paxos is building serious products for serious businesses, we are definitely not serious all the time! We have an extremely collaborative culture and we’re big fans of get-to-know-you happy hours, trivia game nights and virtual karaoke bingo sessions. It's a great way for us to connect and be silly outside of the typical workplace hours.

Becky

Director of Communications

What does your typical day look like?

No day at Paxos is really "typical." However, most of my day is really focused on defining and helping us deliver on the incredible roadmap we have ahead of us.

This may involve working with engineering to size projects, chatting with clients and partners to get feedback on the new capabilities, and working with other internal teams.

Jamar

Senior Product Manager

What are some things you learned at the company?

I love working in an environment where on the same day you might be digging into the internals of a new security device and then move on to creating mockups for a frontend feature, all while building part of our crypto custody platform.

There are so many opportunities to learn while being part of building next-generation financial infrastructure.

Liz

Senior Software Engineer

What are Paxos Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Paxos' FSA program allows employees to contribute up to $1000 dollars for out-of-pocket medical expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Paxos provides 100% company-paid medical insurance.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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