Product Operations Associate at Paxos

| Greater NYC Area | Remote
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Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we’re rebuilding it. 

As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy.

We are looking for a Product Operations Associate to join our rapidly growing FinTech company. The Product Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

As a Product Operations Associate, you'll get to:
  • Build a nimble infrastructure where we can support an expanding innovative product base.  Additionally, we’re seeking someone who can execute all workflows for speed and accurate delivery while participating in strategic reengineering, audit, risk, and new business initiatives. 
  • Actively engage with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation. 
  • Actively partner cross-functionally with stakeholders of the engineering, and other cross functional partners to build scale and promote risk mitigation policy.
  • Drive delivery of operational milestones and strategic initiatives set by Operations Management at the company-wide level by ensuring rigor through best-in-class project management practices and by applying critical thinking to each business decision
  • Manage business operations to ensure fiat currency and crypto assets are deposited, custodied, and withdrawn seamlessly, and issues are detected and resolved promptly. This includes some after hours work, weekend work, and office visits.
  • Immerse yourself in blockchain technology, cryptocurrency for enterprises and investors, our regulation-first approach, and more!
Your experience should include: 
  • 1-4 years of experience
  • Strong project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve for them.
  • Requirement to be able to commute into Paxos' NYC office frequently 

You might also have:

  • Strong Excel skills and ability to recognize and analyze trends in data is a plus
  • Strong attention to detail and passion for solving problems
  • Ability to thrive in ambiguity with organization and asking the right questions
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Marketing, People, Strategic Initiatives-Office of the CEO)
  • Strong written and verbal communication skills

What you’ll love about Paxos:

Paxos has consistently been named as a “Best Place to Work” by BuiltIn and was listed on the 2021 Forbes Fintech 50. All of our employees have significant ownership and impact on our business, as well as benefits like company equity, health insurance, family leave, a $500 quarterly stipend for development, a $500 stipend for home office setup and unlimited PTO. From team product demos and virtual lounge and learns to care packages and an active Slack #shoutouts channel, there are countless opportunities to connect and make your mark. Help us continue to build a new, open financial system from one of our three offices or right from your home!

Learn more: 

  • USDP Stablecoin Chosen for Facebook's Pilot of Novi Digital Wallet
  • Forbes Names Paxos to 2021 Fintech 50 
  • Paxos Supports Interactive Brokers' Journey into Crypto Markets  
  • CB Insights Names Paxos to 2021 Fintech 250 for Crypto Category
  • Paxos Supports Flourish Crypto
  • Paxos National Trust Receives OCC Conditional Approval for De Novo Charter 
  • Paxos Raises $300M in Series D Funding at 2.4B Valuation 
  • Paxos & PayPal Bring Crypto to Millions of Users

Our Paxos team is made up of passionate people from all over the world with different perspectives and experiences. If this opportunity excites you, but your experience doesn’t perfectly match the description…apply! Unique voices help us build a more open, trusted economy.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • WhimsicalDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

Midtown Manhattan, New York, NY 10011

An Insider's view of Paxos

What's something quirky about your company?

While Paxos is building serious products for serious businesses, we are definitely not serious all the time! We have an extremely collaborative culture and we’re big fans of get-to-know-you happy hours, trivia game nights and virtual karaoke bingo sessions. It's a great way for us to connect and be silly outside of the typical workplace hours.

Becky

Director of Communications

What does your typical day look like?

No day at Paxos is really "typical." However, most of my day is really focused on defining and helping us deliver on the incredible roadmap we have ahead of us.

This may involve working with engineering to size projects, chatting with clients and partners to get feedback on the new capabilities, and working with other internal teams.

Jamar

Senior Product Manager

What makes someone successful on your team?

Our team is a great mix of personalities and backgrounds all strongly unified around our mission. To that end, a few key ingredients for success are listening, striving for excellence, and always operating with respect. I'll add that a sense of humor goes a long way!

Mina

Director, Securities

What unique initiatives do you have that encourage innovation?

High impact innovation tends to come in from the grassroots, so empowering individual contributors to experiment with new technologies and practices, then taking those viral successes and advocating broad adoption is key to organizational transformation and continuous innovation. Kotlin displaced Java at Paxos in exactly this way.

Huw

Director of Engineering

What are some things you learned at the company?

I love working in an environment where on the same day you might be digging into the internals of a new security device and then move on to creating mockups for a frontend feature, all while building part of our crypto custody platform.

There are so many opportunities to learn while being part of building next-generation financial infrastructure.

Liz

Senior Software Engineer

What are Paxos Perks + Benefits

Paxos Benefits Overview

All of our employees have significant ownership and impact on our business, as well as benefits like company equity, health insurance, family leave, a $500 quarterly stipend for development, a $500 stipend for remote work setup, and unlimited PTO. From product demos and virtual lounge and learns to care packages and an active Slack #shoutouts channel, there are countless opportunities to make connections and manage your work and personal life.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Paxos' FSA program allows employees to contribute up to $1000 dollars for out-of-pocket medical expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Paxos provides 100% company-paid medical insurance.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Reimburse up to $500 for the initial setup of your home office or workspace
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
$500 quarterly stipend for learning and development
Time allotted for learning
Online course subscriptions available
Paid industry certifications
$500 quarterly stipend for learning and development
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