Cedar
Cedar is committed to improving the healthcare billing experience for all.
New York, NY
Hybrid

Product Success Specialist

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The Role

Cedar is improving the financial experience for healthcare consumers. Our technology improves the overall experience of patient billing and engagement, enabling hospitals, medical groups and health systems to thrive in a rapidly changing environment while helping patients understand the cost of their care.

In order to ensure our clients are able to provide the best patient experience possible, the Product Success Specialist supports our clients in their day-to-day use of the product, as well as works cross-functionally to ensure the smoothest client journey both with case management and the product itself. You’ll also have the opportunity to be hands on in the development of team standard methodologies and materials for this new and growing team.

The Product Success Team is in the early stages of development which allows you the opportunity to play an integral role in the growth of the team itself, as well as your own professional growth and development.

Responsibilities

  • The majority of your time will be spent:
    • Working independently to manage and triage incoming client requests and concerns
    • Ensuring timely follow-up and resolution of client requests and concerns, which often takes the form of prioritizing issues and working effectively with Cedar’s engineering team
    • Advocating for client needs across multiple internal teams
    • Becoming a Cedar product specialist
  • Additionally, you will:
    • Assist in maintaining client self help knowledge base, including writing and editing articles
    • Help to develop and refine team standard methodologies, documentation, and training materials

Required Skills & Experience

  • 2-3 years experience in a customer/client facing role
  • Experience with or desire to learn technical basics to partner effectively with Cedar’s engineering team to resolve client issues
  • Familiarity with case management systems and metrics
  • Excellent written and verbal communication skills
  • Solutions oriented problem-solving and critical thinking abilities
  • Self-starter and excited to work in a constantly evolving environment
  • Highly motivated with a strong work ethic and good judgement
  • Strong interpersonal skills - you care about people and are passionate about helping others!

Desired But Not Required 

  • Knowledge of or experience with healthcare or medical billing
  • Very basic understanding of SQL
  • Previous role at an early stage startup

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly with 200,000 engaged patients a day as of September 2020
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options
  • Daily team lunch and unlimited healthy snacks at our NYC office

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for the Product Success Specialist role who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension.

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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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