SeatGeek Enterprise is our innovative open-ecosystem enterprise ticketing software that allows teams, venues, and promoters to efficiently run their businesses and captivate fans.
We're proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, Brooklyn Nets, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC's Broadway and London's West End.
With great software comes great responsibility (and great opportunity!). We're looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients with guidance from our Support Manager who you'll report to. If you love learning new technology inside and out, enjoy collaborating with our teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you.
What you'll do

• Assist clients with incoming software application support requests through phone calls, chats, and emails
• Go above and beyond to provide support for all SeatGeek Enterprise clients
• Oversee ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with other teams
• Test software application issues and bugs in a test environment and work with the development team for a resolution

What you have

• Problem solving capabilities with 2+ years of experience working in a technical support capacity for a SaaS company or a call-center
• An interest in technology, software, and start-ups
• Strong communication skills and the ability to stay positive, even on the most challenging calls
• A passion for live events, and plus if you have experience working in the ticketing space
• A passion all things related to customer happiness
• The ability to work one weekend day
• Openness to traveling to travel up to 25% of the time

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!