Product Support Specialist -Irvine, CA
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better is looking for a talented Product Support Specialist in Irvine or Oakland. In this position, you will be providing top-notch support for >1000 users of our internal software and tools. You're a great match if you possess fantastic communication, problem-solving and analytical skills, are driven to help co-workers and have the ability to dive deep into a new product to learn it inside and out.
Depending on acumen and performance, this role can serve as an entry point to the product, QA, or engineering teams.
Responsibilities will include:
- Respond to and resolve tickets and questions from internal users
- Provide exceptional service to internal users, excelling in empathy and ownership
- Speak with users about technical issues in a way they can understand
- Collaborate with multiple teams, serving as an escalation point, as well as investigate and troubleshoot various product and third party problems
- Work cross-functionally with Product, Engineering, and other teams to ensure resolution of issues
- Escalate repeat issues to our product and engineering teams using pattern recognition and prioritization
- Propose and execute improvements to our process, product, and knowledge base
- Mentor and develop other members of the support team
About You:
- Experience with or desire to learn technical basics to partner effectively with Better's engineering team to resolve issues.
- Excellent written and verbal communication skills in English
- Solutions oriented problem-solving and critical thinking abilities
- Self-starter and excited to work in an ever changing environment
- Highly motivated with a strong work ethic and good judgement
- Strong interpersonal skills - you care about people and are passionate about helping others!
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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