Product Support Specialist
Product Support Specialist
The Role
At Cedar, our mission is to improve the broken healthcare experience for patients, which includes supporting existing clients as they navigate Cedar products, enabling them to provide the best patient experience possible. At Cedar, the Product Support Specialist supports our clients in their day-to-day use of the product, as well as works cross-functionally to ensure the smoothest client journey both with case management and the product itself. You’ll also have the opportunity to be hands on in the creation of team process and materials development for this new and growing team.
The Product Support Team is in the early stages of development which allows you the opportunity to play an integral role in the growth of the team itself, as well as your own professional growth and development.
Responsibilities
- The majority of your time will be spent:
- Working independently to manage and triage incoming client requests and concerns,
- Ensuring timely follow-up and resolution of client requests and concerns, which often takes the form of prioritizing issues and working effectively with Cedar’s engineering team, and
- Advocate for client needs across multiple internal teams.
- Additionally, you will:
- Assist in maintaining client self help knowledge base, including writing and editing articles, and
- Build and improve upon team processes for a new and developing team.
Required Skills & Experience
- 2-3 years experience in a customer/client facing role
- Experience with or desire to learn technical basics to partner effectively with Cedar’s engineering team to resolve client issues
- Familiarity with case management systems and metrics
- Excellent written and verbal communication skills
- Solutions oriented problem-solving and critical thinking abilities
- Self-starter and excited to work in an ever changing environment
- Highly motivated with a strong work ethic and good judgement
- Strong interpersonal skills - you care about people and are passionate about helping others!
Desired But Not Required
- Knowledge of or experience with healthcare or medical billing
- Very basic understanding of SQL
- Previous role at an early stage startup
What do we offer to the ideal candidate?
- An opportunity to work with a smart and engaging team working to solve a problem that affects millions of patients annually
- A chance to join a high-growth company at an early stage
- The ability to impact the growth of our company, we value all comments and suggestions
- Transparency across teams and interaction with multiple departments
- Competitive pay, employer-paid healthcare, stock options
- Daily team lunch and unlimited healthy snacks
- Exposure to top venture capitalists including Thrive Capital and Founders Fund
About Cedar
Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a rapidly changing environment while helping patients understand the cost of their care.
If creating a better healthcare financial experience excites you, we encourage you to apply.