Block Renovation Project Operations Regional Manager

ABOUT US

Block is a renovation platform transforming the $450 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more.

ROLE

As the Project Operations Regional Manager you are responsible for building, developing, and leading multiple market-focused Project Operations teams that are charged with delivering successful home renovation projects for homeowners. The ideal candidate will be able to demonstrate outstanding problem solving skills, a passion for working with both homeowners and contractors and ensuring their success, and an ability to multitask and prioritize initiatives across the organization in a fast paced environment. The successful candidate will be able to demonstrate a passion for the built environment, strong leadership and communication skills, and a track record of developing optimized workflows to realize value for both internal and external customers. 

RESPONSIBILITIES

• Lead a team of Project Operations Associates to achieve revenue and profitability targets, while consistently meeting or exceeding project KPI’s including: renovations finished on time, to budget, with a high customer satisfaction score.
• Contribute to the development of monthly and quarterly goal setting based on historical successes, performance trends, and process improvement focus areas. 
• Communicate successes, roadblocks, trends, risks, and performance improvement recommendations to Block leadership and Regional General Managers. 
• Maintain a deep understanding of the overall project delivery pipeline and its health while using data and reporting to drive action to exceed goals.
• Proactively identify issues and opportunities, and initiate actions to respond accordingly. 
• Maintain a deep understanding of the contractor’s perspective, identifying opportunities to optimize our processes, policies, and product to provide better support to contractors.
• Ensure Block’s national project delivery strategy, best practices and procedures are implemented in a consistent manner to ensure consistency and streamlined success.
• Work with leadership to attract, hire, and retain a best-in-class team and contribute to the organizational structure as needed based on business needs.

New Market Launches 

• • In partnership with Block leadership and the Regional General Manager, refine and customize our go-to-market strategy and positioning for new markets.
  • Be relentlessly resourceful while creating urgency to ensure the region’s success.
  • Support hiring, onboarding and training of Project Operations Associates.
  • Implement our standard processes and systems and train the team on them.

Coaching & Leadership Development 

• Coach & retain your team by supporting their professional development and engagement (measured by both KPIs and employee feedback).
• Identify blockers & efficiencies for the team to increase productivity. 
• Create a safe, motivating and energizing team culture.
• Develop creative, fun, and innovative ways to help your team stay connected with the broader organization and company regardless of location.

QUALIFICATIONS

• 6+ years of experience in customer success, project management, operations management, construction management, including 3+ years of people management experience.
• Experience working in the construction and home improvement industries.
• You are analytical and data driven -- you can define KPIs and measure progress/success for your team and your initiatives.
• You have a passion for building teams with a track record of hiring, coaching and exceeding goals.
• You create an inclusive environment where people are encouraged to share ideas and feedback.
• You go above and beyond your job description to help your team succeed.
• You are not afraid to roll up your sleeves and get into the weeds to support your team.

BENEFITS

• Earn equity in an early stage high-growth company
• 100% subsidized health insurance, dental coverage, vision coverage
• 12 weeks universal fully paid family leave
• ​​Flexible Vacation Policy: recommended 2-3 weeks vacation / year
• 3 weeks a year where you can work anywhere  
• 401k retirement savings plan
• Employee discount on renovation services
• Working alongside an ambitious, kind, no-drama team
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Company Philosophies

• Force simplicity
• Problems are our fuel
• Collaborate with tenacity and humility
• Save money where we should
• Speed is our advantage

*​​By November 1st, 2021, all BLOCK employees will be required to be vaccinated if they are coming into the office. Proof of vaccination will be required and sent to the Office Manager prior to arrival.