Provider Success Coordinator
Our mission: to eliminate every barrier to mental health.
From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.
We are looking for a Provider Success Coordinator to join the Provider Operations team. The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Provider Success Coordinator will be responsible for managing and executing on various operational tasks and processes, in support of growing, managing, and engaging our provider network. This role will report to Sr. Manager of Provider Operations.
What you’ll be doing:
- Triage and address requests and questions from Spring Health Providers
- Conduct provider-related data analyses and reporting
- Coordinate projects related to provider software tools, process improvement, engagement, and community development
- Partner with Provider Operations team to standardize workflows and complete improvement projects
- Manage provider data input across relevant systems & tracking documents
- Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication
What we expect from you:
- At least 1 year of experience in project coordination or administrative role
- Outstanding written & verbal communication skills with teammates and providers at all levels
- High level of attention to detail
- A thoughtful and collaborative approach to problem solving
- Ability to thrive in a fast-paced environment
- Humility, resourcefulness, ambition, professionalism
- Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system is a plus
- Experience working with ZenDesk, SalesForce or similar customer service platforms a plus
Benefits of working at Spring Health:
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups
Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
#LI-remote
#LI-BS1