Provisioning Specialist at Electric

| Greater NYC Area
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Provisioning Specialist


Electric is a Series B startup backed by Bessemer Venture Partners, Bowery Capital, GGV Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi, and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers. 


The Role

Electric is looking for a Provisioning Specialist to perform device setups and configurations out of our NYC HQ office.  You will be responsible for ensuring devices are configured in accordance to customer expectations and are completed within the agreed-upon timeframe.  You will also be involved in bettering the provisioning process to help deliver above customer expectations and maintain KPI standards.


As a Provisioning Specialist, you will need to be a self-motivated individual ready to take on a diverse workload. 


Key Responsibilities

  • Work with multiple Customer Success departments to provision computers to customer specifications in a timely fashion.
  • Assist with the intake of computers for customers
  • Provision client hardware using a range of tools
    • JAMF
    • Kaseya
    • Apple Configurator
  • Perform self-checks against customer SOP’s to confirm provisioning is complete to customer standard. 
  • Clean and pack computers to be shipped out to customers.
  • Maintain Inventory and Asana Tasks.
  • Answer questions asked by the other departments in the company.
  • Please note: You will be required to be in the office (through COVID) 80% of the time as an essential role.

Qualifications 

  • Experience configuring devices in a professional environment
  • Experience with MDM solutions
  • Technical knowledge of computer hardware and software
  • Excellent time management skills
  • Exceptional attention to detail
  • Ability to adapt to changes in processes and procedures
  • Self Motivating
  • Desire to help others
  • Ability to evaluate processes/procedures to help make improvements
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
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