Ro
Ro's mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want.
New York, NY

Quality & Safety Data Specialist

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About Ro

Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, and listed by Inc. Magazine as a Best Place to Work in 2020.

We are Ro, a mission-driven healthcare technology company reinventing the way the healthcare system works. The Quality & Safety Data Specialist will focus on quality and safety initiatives and the use of data to improve and optimize these initiatives. The role of the Quality and Safety Data Specialist is to prepare and translate healthcare data analysis deliverables to maximize the safe and high quality care on the Ro platform. The Quality and Safety Data Specialist will work closely with the rest of Quality and Safety team on initiatives such as side effect management, medical alerting, drug interaction counseling and auditing of patient charts to identify, improve and monitor potential areas of concerns that relate to patient safety and clinical quality. 

Who are you? That's a great question. You’re passionate about delivering safe, high-quality healthcare and building and optimizing processes to exceed patient and provider expectations. You have incredible attention to detail and love to drive process improvements by measuring everything (and we mean everything). You are a self-starter. You are a problem solver. You are not afraid of thinking outside of the box. You are an independent thinker and are intensely curious about improving healthcare systems.You have analyzed complex workflows and how to optimize safety within those workflows. You are an excellent communicator, especially when it involves translating data analysis into an action plan and when it involves identifying areas where input from other stakeholders is important for success. You’re good at cooperating with team members for different areas of the business, and you thrive on diving into data and building scorecards. You’re flexible, creative and solutions-oriented.

As the Quality and Safety Data Specialist, you will be responsible for optimizing processes within the Quality and Safety team. You will build and improve quality and safety metrics, dive into trends, work with technology to improve the provider and patient experience, and help drive long term quality and safety strategy. Above all, you will be an advocate for delivering the best patient care. 

At Ro, you will help build technology to help individuals become a healthier version of themselves and turn providers into better healthcare professionals.

What You'll Do:

  • Respond to Medical Alerts when triggered (this includes chart review and patient or provider outreach, as needed)
  • Review side effect cases reported to the Ro Care Team or Ro-affiliated providers and follow up with patients/providers as needed to complete the case
  • Perform chart audits related to cautionary events and safety metrics on the Ro platform
  • Work on cross-functional teams on safety projects, representing the clinical perspective
  • Optimize systems, processes, and procedures to ensure the highest quality and safest care is provided on the platform
  • Manage and automate Quality and Safety KPIs to exceed our patient's expectations
  • Proactively identify gaps or roadblocks, working with appropriate team members to implement solutions
  • Partner with the Product team to identify, deep-dive, and execute product improvement opportunities in regards to Quality and Safety

What You'll Bring:

  • BSN 
  • Current RN licensure 
  • 3+ years experience as an RN
  • You have 1-2 years experience as an analyst at a healthcare consulting firm, hospital, pharmaceutical or biotech company. Past experience in consulting a plus
  • You enjoy working cross-functionally in an agile, fast-paced environment
  • You have managed complex processes with multiple stakeholders on tight deadlines
  • You can create buy-in at all levels of the organization, including the executive team
  • You have top-of-the-line communication skills, connecting effectively over email, chat, phone and in-person
  • You care about improving the state of healthcare and have a personal connection to space
  • Understands the principles of clinical risk management
  • Ability to recognize trends in patient safety and quality data
  • Ability to use clinical background to identify potential concerns for patient safety and quality of care

Bonus Points:

  • MSN a plus 
  • Telemedicine experience a plus
  • Startup experience
  • Certification in Patient Safety (CPPS)
  • Multi-state License/Certification
  • You have worked in a fast growth operations environment
  • You have built metrics to measure quality, accuracy, and speed
  • You have an eye for scale and an improvement mindset
  • You have experience in a KPI-driven environment and have set successful goals

Benefits + Perks:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k)
  • Unlimited PTO
  • Fitness reimbursement
  • Paid maternity/parental leave 

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice.
Partners with nonprofits
Ro is a partner of Planned Parenthood, NY Fund for Public Health, and All Star Codes. Regularly scheduled events at Ro also often partner or offer donations to local and national organizations.
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and providers delivering care on its telehealth platform.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
​​Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, WoRo, and Ro Pride to foster inclusion and allyship within Ro and the external community.
Hiring practices that promote diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ro provides the options for full time employees to elect Healthcare and/or Dependent-care Flexible Spending Accounts.
Disability insurance
Full time employees receive Short Term Disability and Long Term Disability coverage.
Dental insurance
Ro offers two dental plan options, which both include the flexibility to see any dentist or specialist In or Out-of-Network.
Vision insurance
Ro offers a vision plan with flexibility to see any optometrist or specialist In or Out-of-Network.
Health insurance
Ro offers four medical plan options for employees to choose from upon hire, as well as fertility benefits through Carrot as well as a free One Medical Membership.
Life insurance
Full time employees receive Life Insurance at no cost, designed to provide protection for the employee and their family.
Pet insurance
We offer access to affordable pet insurance so that you can get your pet the best care. And our NYHQ office is pet friendly, so we look forward to meeting new furry Ro’ers too!
Wellness programs
Ro’s benefits program offers access to mental health support platforms Headspace and Modern Health as well as virtual fitness classes through Gympass.
Mental health benefits
Ro has partnered with Modern Health to provide mental wellness support options such as counseling, therapy, and community sessions.
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Ro’s 401(K) program includes a generous match of 100% match up to 4% contribution rate.
Company equity
Charitable contribution matching
Ro’s Donation Matching Program matches 100% of donations made by Ro’ers to eligible non-profits to encourage and further support Ro'ers making charitable donations to the causes they care most abo
Child Care & Parental Leave Benefits
Generous parental leave
Ro provides full-time employees with 16-weeks of 100% paid parental leave surrounding the arrival of an employee’s newborn or newly adopted child.
Family medical leave
Adoption Assistance
Ro also offers a $20,000 lifetime maximum stipend through Carrot which can be used towards fertility, adoption or surrogacy services.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Ro offers two days of paid Ro’Bono Time per year for Ro’ers to spend volunteering with an organization of your choice.
Paid holidays
Paid sick days
Company-wide vacation
The pace and expectations at Ro are high (we’re working to transform healthcare after all!). We offer four company-wide days off to unplug, take a breather and do something that helps you recharge.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Ro offers a monthly Wellness stipend for employees which can be used towards the fitness activity of their choice.
Mother's room
Professional Development Benefits
Promote from within
Continuing education stipend
Ro offers a $200 learning and development stipend for Ro’ers to pursue their personal and professional interests.

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

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