Quality & Safety Specialist

| Greater NYC Area
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About Ro
Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, and listed by Inc. Magazine as a Best Place to Work in 2020.
We are Ro, a mission-driven healthcare technology company reinventing the way the healthcare system works. The Quality & Safety Specialist will focus on quality and safety initiatives and will report to the SVP of Medical Affairs and Research. The role of the Quality & Safety Specialist is to provide day to day implementation, management and oversight of quality and safety initiatives. The Quality & Safety Specialist will also work closely with the Quality and Safety team on initiatives such as side effect management, medical alerting, drug interaction counseling and auditing of patient charts to identify, improve and monitor potential areas of concerns that relate to patient safety and clinical quality. 
Who are you? That's a great question. You’re passionate about delivering safe, high-quality healthcare and harnessing technology to do so. You have incredible attention to detail and a strong background in identifying areas of improvement within medical practice as well as supporting the technology that helps providers deliver high quality and safe care to patients. You are a self-starter. You are a problem solver. You are not afraid of thinking outside of the box. You are an independent thinker and are intensely curious about improving healthcare systems. You're great at cooperating with team members from different areas of the business, and you thrive on diving into process improvement and providing feedback to involved stakeholders. You’re flexible, creative, and solutions-oriented. You are an excellent communicator, especially when it involves translating data analysis into an action plan and when it involves identifying areas where input from other stakeholders is important for success.

What You'll Do:

  • Respond to Medical Alerts when triggered (this includes chart review and patient or provider outreach, as needed)
  • Review side effect cases reported to the Ro Care Team or Ro-affiliated providers and follow up with patients/providers as needed to complete the case
  • Perform chart audits related to cautionary events and safety metrics on the Ro platform
  • Serve on the Quality Assurance Committee and perform provider chart audits
  • Triage, prioritize and follow-up of side effects
  • Help develop clinical workflows that support patient safety initiatives and positive quality outcomes.
  • Work on cross-functional teams on non-safety projects, representing the clinical perspectives

What You'll Bring:

  • BSN 
  • Current RN licensure 
  • 5+ years experience as an RN
  • 2+ years experience as a QA Nurse
  • Strong verbal and written communication skills
  • Strong decision making and problem solving
  • Ability to recognize areas for process improvement and implement related changes
  • Experience using data to advance healthcare safety and delivery 
  • Adept at learning new technology
  • Thrive in a fast-paced, high-intensity environment
  • Understand the principles of clinical risk management
  • Ability to recognize trends in patient safety and quality data
  • Ability to use clinical background to identify potential concerns for patient safety and quality of care

Bonus Points:

  • MSN a plus 
  • Telemedicine experience a plus
  • Startup experience
  • Certification in Patient Safety (CPPS)
  • Multi-state License/Certification

Benefits + Perks:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • Commuter benefits
  • 401(k)
  • Unlimited PTO
  • Fitness reimbursement
  • Paid maternity/parental leave 

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases


Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.



What are Ro Perks + Benefits

Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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