Regional Director, Customer Success

| Greater NYC Area
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Regional Director, Customer Success

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through its proprietary cloud-based technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking for a Regional Director of Customer Success to join our burgeoning Customer Success practice.  The Regional Director of Customer Success will be responsible for ensuring that our partners get timely, effective, and delightful support in solving their problems with our products and services.  They will also be responsible for reimagining how we support our partners, deliver on our promised ROI, and work collaboratively with Business Development to expand existing partnerships. 

To succeed in this role, you’ll need to be a strong leader who can bring expertise in customer success.  You have great attention to detail but can also elevate your analysis to frame complex matters for various partner stakeholders.  Your years of working in healthcare technology give you the confidence to engage with technical, clinical, and business leaders at all levels.


  • Build a strategy around the end-to-end partner support experience and delight our partners
  • Establish industry-leading customer experiences for all partner interactions
  • Drive innovative solutions - design and suggest tools, techniques, and organizational changes to improve partner satisfaction and increase the efficiency of delivered services  
  • Baseline, manage and improve upon internal and external customer service performance, with meaningful metrics 
  • Drive a culture of continuous improvement as evidenced by meeting Pager’s ROI promise 
  • Collaborate with other departments to ensure that customer success is aligned with the overall product, marketing, and clinical service strategies and drive desired outcomes


  • Highly analytical and able to draw conclusions and make recommendations based upon findings
  • Excellent verbal and written communication skills
  • Exceptional attention to detail in a fast-paced, demanding environment
  • Strong organizational, time management skills and ability to work independently
  • Must possess a high degree of professionalism and ability to handle confidential information
  • Demonstrated ability to adjust easily to new and changed situations
  • High caliber customer service and ability to maintain demeanor under extreme pressure
  • Comfortable working in a hands-on, deadline-driven environment
  • Comfortable speaking to all levels of the company
  • Ability to produce analysis and crisp presentations
  • Extensive knowledge of healthcare industry


  • Minimum of 6-8 years of experience working to delight sophisticated healthcare clients with SaaS/Cloud-based technology
  • Minimum of 2 years managing direct reports
  • Client facing experience required
  • Healthcare and tech experience required
  • Bachelor's Degree required. MHA or MBA preferred.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
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Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!


Junior Software Engineer

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.


Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.


Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Monthly Wellness Stipend
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-A variety of fun events for all, some examples include happy hours, game nights, potluck lunches & book club

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes in studios all over the city. We also provide annual memberships to CitiBike.
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