Regional General Manager at Candid™

| Greater NYC Area
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About Us
 
Candid is redefining oral health by using modern technology to help deliver human-focused care. With a commitment to creating the best outcomes, Candid inspires confidence and promotes wellbeing. We believe that high-quality orthodontics should be affordable and accessible, and we’re pioneering an innovative approach to diagnosing, treating, and monitoring cases remotely. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, BCG, Airbnb, Blackstone, and Clover Health.
 
 
Role 

As Candid™’s leader in each region, the Regional General Manager is responsible for the launch, development, and sustainable growth of our business and teams. You will launch our studios in each market, help recruit, and train (via relevant studio managers) the teams to operate them, manage P&L, and hit key market performance targets. You’ll partner cross-functionally throughout the organization across design, engineering, research, product, studios, support and more. You will also partner with key outside stakeholders and bridge the gap between the city, regional, and HQ teams. 

To succeed in the role, you must be highly analytical, creative, and a strong people person who has experience managing large teams. You must be adept at identifying clever, cost-effective ways to acquire customers while also moving fast to improve operations, customer experience, and conversion rates. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is critical to success.


What You'll Do

  • Lead and performance manage team of incredibly smart, passionate, and diverse people — championing our culture and employee brand. You will specifically manage the studio managers in your market and oversee core performance metrics in each studio.
  • Liaise with departments across the company to kick us off in new markets. Orchestrate promotional, advertising, design, logistics, and PR activities to ensure we maximize chair occupancy as soon as possible post-launch
  • Ensure clinical compliance and excellence in our Studios, oversee clinical professionals
  • Manage P&L for your market and be responsible for key performance targets
  • Empower the local city teams to deliver on their KPIs by working with various departments across the company. 
  • Work with other RGMs to help scale our other cities through developing and sharing best practices
  • Build a culture of empowerment to develop the next generation of leaders in the field

What You'll Need

  • 6+ years of relevant multi-unit experience in operations management, retail or consulting
  • Prior experience leading large teams, launching new markets and managing P&L 
  • You’re a lights-out operator and a process-first leader. You’re able to create structure where there is none. Track record of setting expectations and motivating a team to deliver against them.
  • A data-driven decision mentality and sound business judgment achieved through a strong analytical mindset
  • Highly self-motivated and entrepreneurial leader who thrives in high-pressure, high-urgency situations
  • Crisp verbal and written communicator. Impeccably organized, with an uncanny attention to detail
  • You should expect to be traveling 50% of the time
Pay & Perks 
  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Easy access to work - right off the R & W line, and a short walk from the B, D, F, M, N, Q, 1, and 6 trains
  • Commuter benefits
  • Significant discount on our customized treatment plans and aligners 
  • You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail

Location

We are located in Nomad with easy access to work - right off the R/W lines with a short walk to Herald Square.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!

Lauren

Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!

Graham

Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.

Aileen

Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.

Lilla

Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.

Nick

Founder / CEO

What are Candid™ Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly-Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team Workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Customized Development Tracks
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