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Regional Manager - Public Safety

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months: 

• Launch in multiple countries internationally 

• Doubled team size 

• Grew revenue 10x+

• Raised $100M+

• Managed 200M+ emergencies (on average 400K/day) 

• Helped save thousands of lives  

What this role is about: 

As the Public Safety Regional Manager, you'll be working with Public Safety Answering Points (PSAPs), State and local public safety officials, and Public Safety Vendor Partners on promoting RapidSOS solutions for delivering location & additional data to where it's needed most: 9-1-1 call-takers and dispatchers who are answering calls and saving lives. You'll be responsible for a regional territory where PSAPs receive access to the RapidSOS NG911 Clearinghouse through software integrations with RapidSOS Public Safety Vendor Partners and our own API(s). Additionally, you will represent the needs and desires of Public Safety in the product development process for new additional data interfaces and services. This is a great opportunity for 9-1-1 business professionals to work in a diverse and dynamic start-up environment, in a company that brings innovation to Public Safety Communications. 

What you’ll do: 

• Communicate frequently with Public Safety Vendor Partners (CPE/911 vendors, CAD vendors, Mapping vendors, NG Core Service Vendors, both ingress/egress data partners etc.)

• Liaise with the Customer Success team to provide greater depth and impact in the respective areas of operation, such as new sign-ups, low utilization, JV roll-out, and JBFs

• Messaging with State and regional authorities regarding Location Services and ADR opportunities including adoption, training and utilization

• Participate in State chapter events through presentations, support, and interactive sessions

• Support tactical geofence attainment and roll-out during major events

• Support new products/initiatives, working closely with customer ops, CSMs and product team

• Participate in major industry conferences and standards development groups (NENA, APCO)

• Present at regional public safety speaking engagements to educate the community on technology advancements as RapidSOS offers PSAPs thought leadership on how new commercial technology can be adapted in a Public Safety context

• Act as an advisor or consultant to state and regional representatives to provide solutions for emergency response challenges 

• Schedule, plan, execute and track multiple simultaneous deployments of RapidSOS integrations into PSAP systems (CPE/911, CAD, Map, etc.) across the United States

What we’re looking for in our ideal candidate: 

• Thorough understanding operational aspects of a 9-1-1 Public Safety Answering Point (PSAP)

• In-depth familiarity with CPE/Call-taking, CAD, Mapping and other PSAP technology as well as emerging PS Tech (Text-to-911, NG911 / NENA i3 standard)

• Experience in Public Safety business development/sales preferred 

• Experience in planning and conducting upgrades or replacements of mission-critical systems during ongoing 24x7 operations

• Outgoing personality and strong written and verbal communication skills

• Ability to learn quickly and work remotely / independently

• Strong ability to self-start and multitask

• Strong, Public Safety centric business acumen 

• Excitement and passion for a rapidly evolving public safety environment

• Adaptable to new workflows and responsibilities

• Ability to travel frequently - pending Covid-19 restrictions

• Emergency Number Professional Certification preferred

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 

• Competitive salary and benefits and equity participation 

• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list! 

This job cannot be performed in Colorado at this time.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!