CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports and venues. With over 2 million members so far, CLEAR is the identity platform of the future, today.

The Regional Operations Manager of Field Technology is an imperative role within the Technology Operations organization. This person will manage and support the technology infrastructure for our Airports and Sports venues across multiple cities within the designated region. You will join a highly technical team dedicated to ensuring technology stability and reliability for our Ambassadors and members. We are looking for a customer-focused technologist who thrives in fast-paced, complex environments with the ability to problem-solve independently while thinking and working strategically as part of a larger team.

What you will do:

• Build, maintain, and support CLEAR PODs at all locations within the assigned region
• Manage computers, network infrastructure, and all biometric peripherals associated with PODs (kiosks)
• Onsite and remote support for all end-user devices/services (e.g. laptops, mobile devices, LAN/WAN within the assigned region)
• Manage and control IT inventory for all assigned locations coordinating with vendors when/where required
• Coordinate with and coach local technical leads on remediation of Tier 1 issues
• Identify and resolve Tier 2 incidents for all PODs and end-user assets within assigned region
• Monitor and maintain the latest software and application patches
• Develop and maintain relationships with local CLEAR and venue management, Ambassadors, and senior leadership teams
• Create and deliver targeted training materials to ensure optimal operation of technology
• Manage computers, users, and groups in Active Directory and Okta environments
• Identify and recommend solutions to improve IT functions or processes

Who you are:

• 5+ years of applicable experience, including in-person and remote support experience
• Demonstrated success in providing exceptional service to internal and external customers
• Strong communicator with exceptional ability to interact with technical and non-technical end-users
• Ability to execute flawlessly in a rapid-paced environment with multiple priorities
• Deep technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
• Expert knowledge of Windows 10 including Group Policy, imaging, patching, and troubleshooting
• A self-directed and collaborative team member who prioritizes customer experience above everything else
• A proactive technologist who can identify trends and recommend solutions to improve the overall CLEAR experience for employees and members 
• Ability to travel to locations across the US, as needed