Orchard
Orchard is transforming the way people buy and sell their homes.
New York, NY

Regional Vice President - Listings at Orchard

| Greater NYC Area
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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 500 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoor’s Best Places to Work.

About the Role 

Orchard is looking for a Regional Vice President - Listings who will lead our 70+ person national Listing Agent Team. The ideal candidate is an experienced real estate professional, people manager and operational leader who is practiced at building and retaining top talent across a growing, geographically diverse team.  This leader is comfortable in ambiguity and willing to roll up their sleeves on any task big or small to ensure we deliver an incredible home selling experience for our customers. This is a full time role reporting into Stephanie Brower, GM of Title & Listings and will be based out of our New York office.

What You’ll Do Here

  • Oversee the day-to-day work activities of the Listings Team - comprised of Listing Agents, Listing Coordinators, Trainers & related managers- which is responsible for listing and selling homes for Orchard Customers
  • Improve CSAT and provide consistent, excellent customer experience by rapidly growing and refining the Listings Team
  • Coach, support and refine your leadership team. Personally step in to assist with difficult and complex customer situations where needed while coaching so that your teams can continue to grow in their own skillsets daily.
  • Continuously review the tooling, process, and policies behind the teams’ responsibilities to uncover opportunities to drive efficiency and customer satisfaction 
  • Work through ambiguity and facilitate cross-team decision-making & projects to impact Orchard's more complex and/or difficult business goals
  • Proactively identify areas for operational improvements and work with appropriate stakeholders across the broader business to implement new processes
  • Become a subject matter expert on existing team processes that drive critical business results
  • Hold your team accountable for performance, ensuring they are meeting or exceeding SLAs
  • Work alongside your direct reports to understand the nuances of their role while also managing your team's results
  • Collaborate with cross-functional leaders on Orchard’s Sales, Brokerage Operations, Contracts, Title, Lender, and Accounting teams to triage challenges and refine process

We’d Love to Hear From You if You Have

  • 3+ years of senior management experience; experience scaling teams of 50+ people 
  • 3+ years of real estate experience, working on or with customer-facing agent teams
  • Ability to take on ambiguous challenges and arrive at concise conclusions
  • High energy and action-oriented with a history of getting things done in complex, fast moving environments. Successful in scrappy and entrepreneurial environments, with a drive to get things done.
  • Strong multi-tasker with the ability to prioritize work based on business and operational needs
  • Strong interpersonal skills and ability to gain alignment across people at various levels and functions
  • Results orientation with a strong work ethic. Must be tenacious, with the emotional intelligence to know when to push harder and when to look for alternative approaches

#LI-SD1

Why Orchard

We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.8 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:

  • Equity participation
  • Flexible PTO
  • Up to 18 weeks of paid family leave
  • Employee discount on Orchard’s services

We're continuing to work from home until it's safe for all employees to return to the office. Our offices are open for our team members who would like to come in on a voluntary basis and for all team members who work in essential in-office roles. As part of our commitment to health and safety, all employees currently working in our office spaces are required to show proof of vaccination. We anticipate making an official return to the office on a hybrid basis of two days a week in January of 2022 and are excited to see one another in person. Until then, your interviews will all happen virtually.  If there is anything we can do to make your process easier, don't hesitate to let us know!

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Where we are

195 Broadway, New York, NY 10007

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications

An Insider's view of Orchard

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

Orchard Careers In NYC
28

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Senior Product Manager

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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The Salesforce Administrator role will be responsible for enabling our sales and operations teams to better serve our end customers - ultimately helping Orchard achieve its mission of making home buying & selling so stress-free, far, and simple that people can’t imagine any other way. This role provides interesting, varied work that will ensure our Salesforce technology stack is scaling with our fast-growing business. You will play a key role in helping Orchard bring the home buying & selling experience into the modern era.

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The Salesforce Administrator role will be responsible for enabling our sales and operations teams to better serve our end customers - ultimately helping Orchard achieve its mission of making home buying & selling so stress-free, far, and simple that people can’t imagine any other way. This role provides interesting, varied work that will ensure our Salesforce technology stack is scaling with our fast-growing business. You will play a key role in helping Orchard bring the home buying & selling experience into the modern era.

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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Build and continuously deploy both internal tools and consumer facing products. Maintain a continuously tested, scalable, and applications and services across all sites. A well written, clean, testable code base which allows for moving quickly while delivering quality. Play an active role in hiring and mentoring other engineers. Work with business stakeholders to design and architect solutions to our business problems.

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This is an exciting opportunity to join a high-growth team at the ground floor, and play an instrumental role in making the home buying and selling experience frictionless for our customers. Orchard’s engineering culture is centered around product empathy and autonomous teams with high feature ownership. Engineers take ownership of feature development end to end. This means we partner with Product Managers and Designers to solve ambiguous business problems and have a high degree of collaborative input before writing code. We strive to keep common infrastructure and dependencies simple (or only as complex as necessary), to keep the coordination costs of infrastructure deployments low, and support lean & nimble product engineering teams.  We’re looking for engineers that are passionate about building delightful customer experiences for both web and mobile, design scalable architecture for our API platform & internal tools, and orchestrate data processing across different data sources. 

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Senior Salesforce Administrator - Remote

Orchard
Greater NYC Area
3 weeks ago
+36
About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Senior Salesforce Administrator

Orchard
Greater NYC Area
3 weeks ago
+36
About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Salesforce Administrator - Remote

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Greater NYC Area
3 weeks ago
+36
About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Senior Product Manager

Orchard
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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Director of Brand & Communications

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About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the

Staff Software Engineer

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3 weeks ago
Exciting opportunity to join a new, venture-funded business at the ground floor and play an instrumental role in making the home selling experience easier for our customers. If you want to play a key role in scaling in a new, innovative business this is the right role for you.

Business Recruiter

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Greater NYC Area
3 weeks ago
About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the