Registered Nurse - Clinical Operations

| Greater NYC Area
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Clinical Operations RN

Position Summary:

The Clinical Operations RN will be responsible for Call9’s day-to-day operations in various Skilled Nursing and Clinical Facilities. Responsibilities include; structuring and facilitating operational strategies, facilitating operations and clinical case reviews with facility leadership, monitoring the metrics of each facility assigned, and addressing needs for operational improvements. This individual will be responsible for strategizing, implementing and optimizing the operational functions across all assigned Call9 facilities.

Responsibilities:

- Serves as the primary point of contact and general resource to partner facilities’ leadership for matters pertaining to Call9 operations -- providing consistently high level of customer service and engaging in overall relationship management

- Works with partner facilities to implement and monitor clinical operations strategy and troubleshoots issues as they arise

-Identifies opportunities of operational process improvement and executes on implementation

Identifies areas of operational risk and develops mitigation plans

- Closely monitors facility’s utilization of Call9 service

- Actively utilizes facility/Call9 metrics to monitor efficacy of Call9 service, identify trends, as well as opportunities for improvement to - Call9’s operations in partner facilities

- Aggregate data and, along with a Call9 Clinical Administrators , co-facilitate recurring meetings with Facility Leadership to review operations and conduct clinical case review

- Operationalize points of improvements collectively identified by Call9 Clinical Administrator and Facility Leadership during operations and clinical case reviews

- Project manages the implementation of new Call9 features in the Facility, and develops appropriate process flows

- Carefully monitors partner facilities for operational evolutions and updates appropriate Call9 tools, taking an active role in keeping

- Call9 service platform up to dateStrategizes with Call9 implementation team on the launch of new partner facilities by providing operational/experiential insights

- Assists Call9 implementation team with fact finding and aggregating information pertinent to facility and Call9 clinical operations -- organizes information in respective areas of Call9 platform and ensure information’s accessibility to Call9 providers for service launch

- Develops Outpatient Services with local hospitals as necessary, and maintains relationships with respective hospital departments, i.e. outpatient radiology, ambulatory transfusion

- Continuously reports back to Call9 clinical and operations leadership as necessary, and when additional support is required

Qualifications:

- 2-5 years as a Registered Nurse required

- Ability to travel throughout the greater New York area required

Education:

- NYS RN License Required

- BSN Preferred


Call9 provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, perceived sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status as may be mandated by applicable Federal, State and local law. All personnel actions, including but not limited to those relating to compensation, benefits, termination, training and education, are based on the principle of equal employment opportunity.

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Location

Call9 is located in Industry City, a quickly growing innovation hub filled with talented and creative companies.

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