Remote Audiology Manager
Hi, we’re Jabra Hearing.
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.
About us.
We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.
About the role.
We are seeking a motivated full-time Remote Audiology Manager to effectively manage teams of Remote Audiologists and Hearing Care Specialists. This includes providing mentorship & coaching for direct reports as well reviewing and managing team metrics to define success, make data driven decisions and process improvements. This role reports directly to the Head of Clinical Audiology.
What you’ll do.
- Effectively manage a team of Audiologists and Hearing Care Specialists; manage schedules, approve payroll, hold 1:1’s, give performance feedback and act as a primary point of escalation for team members.
- Take ownership of monitoring the team’s capacity & performance; identify gaps in coverage and partner with the People Team to hire and fill.
- Collaborate efficiently with cross-functional teams, including CX, Sales, and Fulfillment & Shipping, identifying areas for process improvement and acting on insights from other teams.
- Review the quality of new and existing team members; provide feedback to the E&T Audiologist to inform future training plans, as well as coaching to team members.
- Collaborate with E&T Audiologist & Head of Audiology on training, communication and launch plans for major process changes, such as the State Routing and the new Lively Care App.
- Demonstrate sound judgment in decision-making, including what is addressed directly vs. what is escalated.
What you’ll bring.
- 2+ years of proven people management experience or demonstrated emergent leadership qualities
- Licensed Audiologist or Dispenser
- Strong verbal and written communication skills, including developing presentation materials
- Proven demonstration of skills within internal technical systems
- Flexibility in schedule availability
- Ability to repeat motions that may include use of the wrists, hands and/or fingers, and standing or sitting for prolonged periods
A sneak peek at our benefits.
- You’re worth it. Our compensation is competitive ($80,000 to $120,000), and our 401k plan includes a 4% match.
- Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
- Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
- Nomnom on us. Jabra Hearing offers a weekly lunch stipend. (Pro tip: Groceries count.)
GN Consumer Hearing Corporation (d.b.a. Jabra Hearing) is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.
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