Remote Customer Concierge Associate - West
Maisonette was founded by two moms in 2017 with the goal of helping modern families navigate the adventure of raising the next generation. We are an expertly-curated baby and kids' marketplace featuring the best products from around the globe: stylish clothing, top toys and gear, and home décor – plus, trusted guidance and inspiration.
We are a fast-growing venture-backed start-up with a unique positioning in the kid's market. We believe what you consume for your kids matters. So whether you’re looking for the safest car seat, the latest STEM toy, or tips on how to sleep train, we’re here for you… like family.
“When Luisana and I started Maisonette, our goal was to make it easier to find high quality products for our kids, so we could spend less time scrolling, and more time on the good stuff. But today, our mission goes well beyond the product itself; it’s a commitment to family. To empowering parents to make the best decisions for their families. And to bringing a little bit of magic into family life every day.” – Sylvana Durrett, CEO
We’re passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. We look forward to interest in our roles from all walks of life. Please see our diversity report for more information.
As we continue to grow rapidly, we are seeking a highly motivated, charismatic team player to scale our Customer Care team. The Customer Concierge Associate position is perfect for someone who is looking to join a quickly moving company with opportunity for growth.
Shifts: You will be working 5 days a week with 8 hour shifts each day. At least one weekend day per week may be required. You will have the same days off and will work the same schedule on a weekly basis. Additional days and overtime hours may be necessary during high volume times.
Customer Care Operating Hours: 10:00 AM to 10:00 PM Pacific.
This position will start off as a remote position. The position may transition to an in-office position when it is safe to do so.
- Answer customer service related emails, phone calls, and chat messages from customers and employees by utilizing a desktop computer and headset
- Ensure best-in-class service in every customer interaction
- Collaborate with internal and external teams and partners to resolve customer issues
- Help to translate customer issues into clearly defined feature and data requests
- Handle small operations projects, as needed
- 2 years professional experience, in customer-facing support role
- Technology start-up and e-commerce experience a plus
- Call center experience is a huge plus
- Experience with marketplace and drop-ship models a plus
- Understanding of e-commerce platforms
- Excellent written and verbal skills
- Strong attention to detail
- High proficiency in G Suite