Renewal Specialist at Newsela
The Renewal Specialist is responsible for quote generation automation for schools and small districts with Newsela subscriptions. You will help develop and complete tasks associated with quote generation, ultimately improving workflow efficiencies for the Customer Success Team and enhance the overall customer experience by decreasing the amount of time it takes to receive a quote. You will make data informed decisions to identify inefficiencies and processes we can implement to improve.
Why You’ll Love This Role
As the Renewal Specialist, you’ll support all aspects of our quote generation process. Your work will directly empower the Customer Success Team to interact more effectively with administrators and buyers so that teachers and students have continued access to engaging content on Newsela. You’ll collaborate frequently with various stakeholders across the Customer Success organization to ensure we’re working as efficiently as possible. Your feedback and research will also help drive future operational enhancements that impact the renewal cycle and improve how our existing customers engage with us.
Why We’ll Love You
You have a strong attention to detail and are focused on ways you can work more efficiently as you generate quotes in partnership with Customer Success Managers. You have excellent communication skills and will collaborate with various stakeholders to decrease the time it takes to generate and send a quote, ultimately improving the renewal experience for schools and small districts. As a self starter, you have demonstrated expertise in both working collaboratively and as an individual contributor. You leverage your Salesforce.com experience and sales process training to efficiently manage customer data to ensure we have the most current and up to date information. You ideally bring 6+ months or an internship in EdTech or SaaS environments.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.