As a NS1 Renewals Specialist, you will be responsible for ensuring maximum retention for NS1 while strengthening partnerships with channel partners and existing customers.

The NS1 Renewal Operations Manager is a high impact position, responsible for owning and executing NS1's end-to-end renewals process. The ideal Renewal Operations Manager is someone driven by intellectual curiosity and the opportunity to learn everything they can about the fast-paced SaaS and Channel contracting space. You will resolve a wide range of issues in creative ways. You are responsible for partnering with the Customer Success, Channel, and Sales team to proactively identify and forecast strategic renewals and minimize financial churn.

About us:

NS1 has transformed the way the internet works by automating the deployment and delivery of the world’s most trafficked internet and enterprise applications. Its application networking stack modernizes DNS, DHCP, and IPAM — the familiar and universal foundations of all network and internet services — to unlock unprecedented automation, visibility, and control. NS1 has more than 600 enterprise customers worldwide, including LinkedIn, Dropbox, and The Guardian, and is backed by investments from Energy Impact Partners, Dell Technologies Capital, Cisco Investments, and GGV Capital.

You will:

• Proactively engage with customers and channel partners, securing and processing their renewal on-time
• Accurately maintain/update a rolling forecast of upcoming renewals and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Customer Success, Account Executives, Channel Management, Legal, and Sales Operations to develop strategies for upcoming renewals
• Build upon CS renewal operations processes and policies to help enhance workflow and develop a stronger operating model
• Actively participate in crafting and delivering key renewal updates for CS leadership, executive leadership team, cross functional teams, and external audiences
• Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting

Ideally, you’ll bring:

• Ability to project manage the renewal cycle, pulling in necessary resources
• Strong level of urgency, organization, prioritization, and contract management skills
• Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives
• Dedicated project leadership and execution skills. Independently capable of seeking information, solving conceptual problems, aligning resources and delivering results in complex situations. You are known as the person who “gets stuff done.”
• Self-starter and ability to own projects from initial question development to rollout
• Outstanding problem-solving, strategic, and analytical skills 
• Ability to adapt and change with the needs of the organization and business
• Extra kudos for prior experience working with channel partners, resellers, and distributors. Experience excelling at a fast-paced growth-stage SaaS startup, and familiarity with the DNS or DDI market 

• Must have a valid U.S. work authorization to apply

Working at NS1:We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity. We were chosen as one of BuiltinNYC’s Top 50 Startups to watch in 2019 and closed our $40M Series D in July 2020.
Benefits:

For all employees, we offer:

• Competitive compensation, including new hire and recurring stock options 
• Flexible hours, time off and work from home options (even prior to COVID-19!)
• Choice of laptop and supplemental allowance for workstation accessories
• In house wellness programming and education
• Access to employee-led affinity and social awareness groups
• “Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities 
• Quarterly giving campaign to charities and social causes

In addition to the above, we offer US Employees:

• Medical, dental, and vision benefits
• Unlimited vacation time with a mandatory minimum utilized each year
• 401k through Betterment
• Commuter benefits (which we’ll use even more often once we return to the office!)
• An outstanding parental leave policy of up to 18 weeks (12 of which can be consecutive)

NS1 champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.