Our mission at Fidel API is to unlock the full potential of payment cards. We offer a suite of financial infrastructure APIs that enable developers to build programmable experiences connected to purchases made in real-time using a card. Our tools are transforming how merchants and users interact by powering real-time, event-driven engagements, best-in-class loyalty and rewards programs and revolutionizing processes from reimbursements to expense management.
Our APIs are used by start-ups through global enterprises including Google, British Airways, TopCashback, Perkbox, Royal Bank of Canada, and Blackhawk Networks, and are supported by the world's largest card networks, including Visa, Mastercard and American Express.
Launched in 2018, Fidel is headquartered in London, with offices in Lisbon, New York, and remote employees globally. Fidel is backed by investors including Nyca Partners, QED Investors, Citi Ventures, RBC Capital and Commerce Ventures.
We're in an incredibly exciting period of growth as we continue to scale internationally and are looking for an experienced Revenue Operations Manager who wants to be part of this journey.
What you'll do:

• Provide analytics, reporting, forecasting for go to market teams at Fidel. Build metrics and dashboards to help drive insights and performance for revenue generating teams
• Act as a business partner to the CRO, Head of Global Sales, and other heads of departments to help them understand the performance of their teams
• Build and maintain our sales and customer tooling including Salesforce.
• Collaborate with leadership teams to prepare board materials, company updates and progress against OKRs and KPIs
• Work with the customer facing teams to understand their needs and evolve our capabilities and tooling
• Proactively resolve data quality, process, and policy adherence issues

We want you, if you:

• Have 8+ years of experience, with previous experience in tech startups
• Have strong analytical and technical skills including experience with sales tools (Salesforce, Hubspot, etc.)
• Have experience with data, use Excel and SQL in order to drive insights
• Are comfortable with working autonomously in a fast paced environmentand providing high-quality output
• Have a deep understanding of sales process and customer lifecycle and a passion for building and scaling processes
• Exhibit strong communication skills and a team-focused attitude
• Have experience managing teams (optional)

OUR VALUES
At Fidel API, we live by our values and what we stand for, and that feeds into every decision we make. Fidel comes from the Latin word 'Fidelis' which means reliability, trust, truth and dependability. We honor those values - and our commitment to them - by naming ourselves after the ancient root word itself.
Across our company, we speak 27 languages and represent 25+ different nationalities. It's our diversity of background, thinking, talents and skills that allows us to build truly global products for the developers who are driving payments innovation forward.
BENEFITS
We're committed to making Fidel API a fantastic place to work and we go to great lengths to give you what you need to succeed. You'll receive:

• Unlimited holidays (you manage your time)
• Flexible working - opportunity to work from home when you need to
• WFH office budget
• Health Insurance (Medical, Dental, Vision)
• 401k with company match
• Access to training and education platforms (Udemy, Audible, and Headspace)
• Annual company off-site (Europe)
• A fully stocked kitchen with unlimited snacks & refreshments
• Friday team lunch & drinks
• Macbook that you can take home

At Fidel API, we don't just accept difference - we celebrate it, we support it, and we thrive on it. We're proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of educational attainment, race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status - simply, we consider all qualified applicants, consistent with any legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To learn more about us and what life is like at Fidel API, visit our blog or follow us on Twitter (@fidelhq) or Instagram (@fidelhq).
If you think you'd be a great fit, apply today!
To all recruitment agencies: Fidel API does not accept agency resumes. Please do not forward resumes to our jobs alias, Fidel API employees or any other company location. Fidel API is not responsible for any fees related to unsolicited resumes.