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Senior Agent Success Advisor, M&A

| Greater NYC Area

As a Senior Agent Success Advisor, M&A, you will be part of the “on-the-ground” team leading the day-to-day operational integration of boutique brokerage acquisitions. You will be at the center of our efforts to connect newly acquired agents with Compass’ technology, culture and processes. An effective project manager and creative problem solver, you will lead the planning and execution of employee and agent onboarding and training and will work closely and collaboratively with key functions across Compass including finance, legal, communications, marketing, business development, listings and other internal teams.

At Compass You Will:

  • Be the “boots on the ground” driving the integration of brokerages acquired thru M&A activity
  • Develop and implement thoughtful business processes to support and integrate agents
  • Project manage critical workstreams and juggle multiple activities while working across functions to make agents’ transition to Compass a seamless and positive experience
  • Oversee and execute pre-onboarding work
  • Plan, organize and execute employee and agent onboarding and training schedules, staffing, etc.
  • Lead day-one orientations and IT onboardings
  • Lead group and personal training sessions on our proprietary technology and other key tools / platforms
  • Field incoming requests and ensure issues are resolved promptly and thoroughly, with a strong customer-service mindset
  • Manage and facilitate a high volume of communication among internal and external stakeholders
  • Act as ambassadors of Compass culture, showcasing the best of Compass, while also picking up on the best of the acquired brokerage and integrating it into Compass
  • Surface insights and learnings to inform and improve the integration process
  • Be an "athlete" who is excited to dive in and play a hands-on role

What We're Looking For:

  • B.A. or B.S. degree with 4-5+ years work experience
  • Customer Success, Training, Product Support, Implementation, On-Boarding, Customer Service and/or Hospitality experience preferred
  • Product and technical training experience (in both group and one-on-one settings) preferred
  • Impeccable attention to detail and problem-solving skills
  • Experience working directly with clients; strong interpersonal skills and a natural ability to connect with others
  • Ability to maintain composure and customer focus while troubleshooting and problem solving issues
  • Strong written and verbal communication
  • Highly organized; ability to multi-task and handle multiple deadlines simultaneously
  • Self-starter attitude and ability to exercise judgment and problem-solve independently
  • Comfortable in a fast-paced, highly-fluid environments
  • Continuous desire to improve existing processes
  • Aptitude for acquiring skills; eagerness to learn and stay up-to-date on your own
  • Experience using Apple products and Google systems
  • Flexibility to travel 50-75% of the time and work irregular hours as needed

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

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