VTS
We are changing the way that Commercial Real Estate operates on a day to day basis. Join us!
New York City, NY

Senior Client Advisor

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ABOUT VTS


VTS is changing the way that commercial real estate (CRE) is done—disrupting a $15 trillion industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to take their entire leasing process online to maximize revenue and performance. Last year, we launched the fastest adopted new product in proptech, VTS Market. Rise Buildings by VTS is leading an entirely new category of software - tenant experience. We also recently launched VTS Data, already getting front-page references in the Wall Street Journal and quoted by Reuters, The Real Deal, Commercial Observer, and many more. Our success shows in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS on 80,000 buildings in 34 countries, and we’ve expanded to over 400 employees globally. It’s an exciting time to join the VTS team as we continue to grow rapidly and break records.


Our headquarters are in NYC, but we have major hubs in other cities including Chicago, IL, Toronto, CA, and London, UK.


Learn more at vts.com, risebuildings.com, or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 


Are you wondering about how VTS has adapted to a WFH environment? Read our blog post here to find out


How does this Position help VTS Succeed?


As a Senior Client Advisor you will work with a few of our largest, most complex clients to

ensure they are maximizing the value of VTS for their organizations. You will be responsible for

partnering with them to help them adopt VTS and achieve predictable business outcomes. You

will track their usage and adoption, provide insights and best practises on how they better

leverage the VTS platform at an account level, (e.g., opportunities for workflow improvement,)

and proactively help them address workflow gaps. You will work with sales, implementation, and

product teams to ensure a coordinated approach to customers. You will also work closely with

sales on upsells, expansions, and renewals.


What Makes This Job Awesome?

  • Relationship Building: Build trusted advisor relationships with executive sponsors and all key stakeholders at your client accounts for how VTS is used to achieve desired business outcomes. 
  • Detailed Product/Service Knowledge: Be an expert on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Act as a thought leader within the larger Customer Success team and company to share industry learnings and demonstrate best practices. 
  • Client Outcomes: Identify strategies and initiatives at the account level to help clients drive engagement and achieve desired business outcomes. Be a change leader with your clients and comfortable challenging clients on change where appropriate. Help communicate the value of these initiatives and drive customer referenceability and case studies
  • Client Engagement: Responsible for establishing regular touch points with clients for account usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells.
  • Risk Mitigation: Proactively identify situations where clients are at risk of adopting VTS or achieving their business outcomes and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support). 
  • Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product and sales.

What Makes You a Great Fit?

  • 4-5 years in a client-facing advisory role
  • A service-oriented ethos, strong business acumen and an ability to structure client problems into desired outcomes
  • An understanding of SaaS customer success models
  • Experience in mentoring and leading peers
  • Experience managing, consulting, and negotiating with clients and helping them be successful.
  • Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations.
  • Strong technical skills, with an ability to understand product functionality and how these can tie to business outcomes
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
  • Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team.
  • Proficient in SalesForce, Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • An understanding of commercial real estate a plus

What VTS Values & How We Show It

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you’re building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


All your information will be kept confidential according to EEO guidelines.

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What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have a variety of ERGs that employees can join including ones for BIPOC, LGBTQ+, and other groups that want to contribute to our diversity initiatives in a meaningful way.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
VTS offers health club discounts!
Mental health benefits
We offer a 100% paid Employee Assistance Program for all employees.
Wellness days
Financial & Retirement
401(K)
Company equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
During COVID, all of our employees and new. hires have received a $400 WFH stipend to help set up their home officies!
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Personal development training

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