Senior Client Executive, Centene

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Company Description:

Quartet is a platform that makes it easier for people to get the best mental health care for them. Our technology and services reach people who need care, connect them to the right care, track the quality of their care, and support their care journeys. Backed by $160.5MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet partners with health insurance plans and health systems in 32 states across the country to help people get the care they need.

About the team & Opportunity:

Quartet’s Market and Customer Success teams are responsible for delivering value to customers, which starts with building a strong local presence in each of our markets. Specifically, the Centene Customer Success team is responsible for creating, implementing, and scaling Quartet’s Member Connections and Value Based Care programs across all 33 of Centene’s Health Plans. The Centene Customer Success team is joined at the hip with our partners across the organization to ensure continuous innovation -- this includes close collaboration with product development, operations, and importantly, revenue. Because of the depth of our partnerships, together with our cross functional partners, we help to mutually define goals and objectives of our Centene partnerships and ensure we support the GTM development against those expectations.  Our approach is “partnership” rather than selling, to align on joint pain points, value and product capabilities. Our Centene partnership requires someone who enjoys a fast-paced, innovative environment with daily client interactions, as we build and scale the country’s first value based care model for mental health.  

The Client Executive is responsible for driving overall success with a defined subset of Centene’s Health Plans.  This individual will be accountable for developing, managing, and maintaining client relationships from senior-most levels through day-to-day interactions.  The objectives of this role are delivering on client-driven objectives for the program, driving customer health and referenceability, revenue retention, and driving long term customer growth with Quartet.  

Accountabilities:

  • Lead post sales implementation and delivery for a defined set of Centene’s Health Plans; manage ongoing customer health and referencability, manage and grow revenue with direct ownership of renewals and upselling of Quartet’s technology and services.
  • Manage C-level, enterprise-scale stakeholder relationships with Centene Health Plans ensuring that our objectives are in alignment with their strategy and that our customers are seeing ROI and impact from their investment in Quartet. Understand customers’ behavioral health strategy, translating that strategy to a successful roadmap of initiatives in partnership with Quartet.  
  • Partner with the Quartet Implementation, Operation, and Product Leads to develop an operational plan for ensuring customer goals are achieved and Quartet is set up to delivery value/ROI for each customer 
  • Monitor operational performance metrics, SLAs, and KPIs for Centene Health Plans; identify trends that inform process improvement within product and operations. 
  • Work cross-functionally to ensure that customer feedback is being shared and acted upon by the appropriate group at Quartet; effectively managing internal relationships to execute against customer performance expectations.
  • Lead all client activities, including regular steering committees and ongoing operating committees.  Serve as the quarterback for all customer inquiries, reporting needs, and risk identification / mitigation.  Partner and collaborate with various Quartet teams to ensure client needs are met and deliver high client satisfaction.
  • Identify, pursue, and close new and existing revenue opportunities for current Centene Health Plans under coverage.

Minimum Qualifications:

  • 10+ years of experience working in a B2B account executive or client-facing role; Healthcare experience required
  • Proven track record of building and maintaining C-Suite level relationships within complicated cross-functional organizations required
  • Critical core competencies include: Ability to work independently; strong ability to proactively develop relationships; excellent communication skills; ability to think strategically about client needs, agendas, and dynamics, and create solutions and approaches that deliver on client needs while simultaneously working within Quartet’s program; demonstrated leadership experience.  
  • Bachelor’s degree or equivalent

Preferred Qualifications:

  • Master’s Degree preferred
  • Deep Health Plan, Primary Care, and/or Mental Health domain experience strongly preferred
  • Experience in Operations, Product Development or Management, or other related functions (in addition to client management experience) a plus 

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K match, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].

 

Have someone to refer? Email [email protected] to submit their details to us.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Sci-KitLibraries
    • Node.jsFrameworks
    • SparkFrameworks
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    • PostgreSQLDatabases
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    • OptimizelyAnalytics
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    • IllustratorDesign
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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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    • MandrillEmail
    • MarketoLead Gen

Location

Being next to Bryant Park allows us to take meetings while taking a walk. Plus, lunch spots galore (priorities) and easy access to trains.

An Insider's view of Quartet Health

What’s the vibe like in the office?

Quartet’s office vibe creates a space that balances productivity, creativity, and collaboration. No matter if you are in scheduled meetings with team members, focusing in a phone-booth style cubicle, having an impromptu meeting with someone across the company on the couches, or grabbing a bite to eat and cold brew in the kitchen

Katie

Lead Operations Coordinator

What does your typical day look like?

I take calls from our patients, in our different markets across the country and my goal is to connect them to the right provider to ensure they get the care that they need. It feels great to make a difference at that moment, for another human being that is going through difficulty. My job makes a difference in someone's life; it feels rewarding.

Subomi

Patient Inbound Specialist

How has your career grown since starting at the company?

Quartet has given me opportunities to discover what I enjoy and excel at professionally, and what I’m eager to grow in, even if it doesn’t come naturally. Prior to Quartet, I had viewed my career linearly, but after 3 roles in Business Development, BD Ops and now Strategic Partnerships, I’m grateful for each leadership and learning experience!

Charissa

Strategic Partnerships

How do you make yourself accessible to the rest of the team?

I am proud of Quartet's open culture. Our whole team can reach out at anytime; I meet with teams many times a week, and often have 'skip levels' too. We have 'Free Form Food Fights' twice a month - a time where I meet with any and all Quartetian's without an agenda except to be available to answer any questions they have, live or anonymously

David

Chief Executive Officer

How do you collaborate with other teams in the company?

I work cross functionally with teams to help assess the current state of our markets and understand where there are areas for improvement and expansion. By analyzing data & communicating findings to teammates across the organization, we are able to refer more patients to care while increasing the speed to which they arrive at their 1st appointment

Jake

Strategy Analyst, Customer Success

What are Quartet Health Perks + Benefits

Quartet Health Benefits Overview

Quartetians receive unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental & military leave, employee resource groups, professional development, 401K, stock option grants.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan includes orthodontia too.
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy entitles Quartet Employees to receive 10% discount on premiums.
Wellness Programs
Team workouts
Quartet's team workouts include bi-weekly group meditations and a bank of fitness videos specifically for Quartet employees! We also offer subsidies for ClassPass workouts too.
Mental Health Benefits
Mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements. Access to an on-demand digital mental health platform.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, and Thursday.
Game Room
Our game room includes Ping Pong, Video Games, Board Games and a regular games night hosted by our own engineers.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Quartet hosts lunch and learn meetings once per month, minimum and they cover topics from technology related issues through to mental healthcare and wellbeing.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Enhanced mental health benefits. Paid membership to One Medical. Pre-tax health, transit and dependent care flexible spending accounts. True work life balance. Unlimited vacation, competitive family leave policy with return to work assistance. Generous paid military leave. Game nights. Book club. Amazing office, stocked kitchen with kombucha. Regular company and departmental offsites, holiday celebrations, and monthly distinguished speakers.

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