Senior Client Success Manager at Knotch

| Greater NYC Area
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About Knotch

Knotch is the Content Intelligence Platform that enables communications and marketing teams to measure, understand, and optimize content ROI across their digital efforts. Some of the world's largest brands such as JP Morgan Chase, Salesforce, AT&T, and Deloitte trust us to help them own their voice online, and we allow their customers to own theirs as well. This transparency and empowerment helps these communications become truly worthwhile for both creators and audiences. For more on Knotch's products, visit our website.

Our Stellar Team

  • #616 of 5000 Fastest Growing Private Companies in America: Inc. (2020)
  • Best Places To Work: Built In NYC (2020, 2019, 2018)
  • Best Small Companies to Work For: Built In NYC (2020, 2019, 2018)
  • Best Places to Work: Inc. (2019, 2018)

Hiring During COVID-19

As we navigate this global health crisis, employers and job seekers have both faced a difficult hiring market. As COVID-19 continues to affect the global economy, we still believe that Knotch is in a strong position, and we are committed to continue hiring essential positions. If you’d like to speak with our recruiting team about the future of Knotch, feel free to connect with us on LinkedIn. Here’s what else we’re doing in this time:

  • As a product, we continue to monitor brands’ COVID-19 and crisis communications for free. 
  • As a brand, we continue to share our market content and compile public industry reports. 
  • As a company, we adjusted our benefits to be inclusive of our employees.

The Band of Misfits

Our Co-Founder and CEO, Anda Gansca, often refers to Knotch as a “band of misfits.” Throughout history, it's misfits that have ignited change, turned conversation into action, and dismantled accepted concepts of "fitting in."  Whether it was Elizabeth Cady Staton leading the Suffrage Movement; Oliver Brown fighting the US government to allow his daughter, Linda Carol Brown, to go to integrated school; or Sylvia Rivera and Marsha P. Johnson rioting police brutality against the LGBTQ+ community and throwing the first bricks at Stonewall — those bold enough to challenge systemic norms are the ones that create a better, more inclusive future for all of us. 

At Knotch, we aim to celebrate diverse voices and foster belonging and inclusion across all teams and functions. We acknowledge that, similar to many in the tech space, we have more work to do when it comes to Diversity, Equity, Inclusion, and Belonging. We are committed to hiring more Black talent, fostering belonging amongst our represented communities through ERGs and committees, and frequently educating and training our staff on anti-bias, anti-harassment, and anti-racism. Like the misfits before us, we are committed to turning conversation into action and redefining what it means to “fit in.”

We at Knotch are breaking the mold, by empowering brands and consumers to own their voice online. Internally, we are empowering employees to own their voice in the workplace. Diverse perspectives and experiences are necessary if we aim to fully realize our core value of Inclusiveness. We are committed to putting in the work to make that core value more of a reality every day.

The Client Success Manager Role

Imagine this...our client just bought a shiny new toy (Knotch!), and it will be your job, as a Client Success Manager, to understand the client's goals and to make certain that our teams are providing them with everything they need to be successful. This role is unique to Knotch. Your day-to-day work in our product increases your self-trust to share your own insights and provide strategic recommendations to our clients and become the content marketing they rely on. This role is not for the data-shy or reporting-averse. If you love data analysis, you'll thrive here! Our NYC office (remote during Covid-19) is in need of a self sufficient manager who can take charge of key accounts and define a vision under the guidance of their direct manager, our VP of Client Success. The role will not be a people management role to start as it is very hands-on and consultative at its core. If the opportunity sounds intriguing to you, keep reading!

How you’ll add value at Knotch:

  • Actively build, own and develop relationships with clients, publishers, and agency partners while managing a variety of projects, product requests, data analysis and troubleshooting on our clients’ behalves. You’ll become the expert in product best practices because you’ll use Knotch’s products yourself every day.
  • Establish client's key objectives and KPI framework for measuring success, deriving meaningful value from the platform, and driving overall client satisfaction
  • Build and deliver customized reports utilizing raw data from Knotch’s products: Measurement and Blueprint. Crunching numbers and reporting back to clients can amount to 70% of your contributions at Knotch!
  • Communicate optimization strategies to our clients utilizing data driven insights you’ve extracted and analyzed through monitoring campaign performance
  • Assist the Accounts team in increasing client retention, and identifying growth opportunities
  • Scope campaign and content strategy plans as well as act as client advisor and product expert
  • Facilitate successful integrations and onboarding with clients, alongside our product and technical integration teams
  • Partner closely with your Client Success, Product, and Sales teams to drive platform innovation, develop internal workflows and provide strategic automation and optimization recommendations, in turn growing the entire Knotch team

You’ll be successful here if you:

  • Deep data & analytics experience and certifications (because we crunch numbers and find insights daily!)
  • Have extensive enterprise account management and/or client success experience
  • Professionally worked in a client service discipline
  • Can prove your healthy track record of helping to grow a team
  • Harness an appreciation for finding a balance between the needs of a client and that of the business you support
  • Are relentless and adaptable amidst oft-changing priorities
  • Exhibit a calm demeanor under pressure, and proving your trustworthiness through meeting deadlines

We also appreciate (but don’t require):

  • Background in a marketing/advertising technology or an advertising agency environment (this experience is helpful because you’d have the exposure to similar work, terminology, contacts, and material that we encounter here at Knotch).


Knotch is an equal opportunity employer. 

We strive to provide equal opportunities in all of our processes, including our hiring and employee experience.

We pride ourselves on our three values: transparency, relentlessness, and inclusiveness.

We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups.

We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier.

We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging.

Share your thoughts with us, and you will be heard.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases


Knotch’s new norm is a remote work experience. We'll continue to have an office space in New York for those that wish to use it, when safe to do so.

An Insider's view of Knotch

How does your team reward individual success?

I see Knotch spotlight and reward us for all kinds of wins. Since we're a small team, we celebrate them on Fridays in front of the whole company. Last year, I was lucky to help recruit a data science team member, and as a reward, Knotch flew me to my dream destination, Japan, to celebrate that success!


Associate Manager of Content Marketing

How do you collaborate with other teams in the company?

We face new problems everyday but there is an incredible support system here and everyone works collaboratively towards the best solution. We are united by a common vision and transparent in every aspect of our operations, which is so rare to find.


VP of Finance

How has your career grown since starting at the company?

Knotch's commitment to my personal growth has played a huge role in shaping my career. I've found that I'm happiest when collaborating with others and was encouraged to join the product team to work more closely across all of our teams. Knotch's L&D program has set me on a path that makes my work more fulfilling, pushing me to be better every day.


Project Manager

What makes someone successful on your team?

In any company big or small, the Client Success or Account Management team can feel like a catch-all for your clients and products. Our team members go above and beyond the day-to-day. They make personal connections with each of our clients, see things from their perspective, and work hand-in-hand. That leads to happy clients and happy Knotchers.


VP of Accounts

What are Knotch Perks + Benefits

Knotch Benefits Overview

We’re in Soho. We work with Fortune 500’s. We get free lunch. We let dogs in. We’ve been recognized by Inc.’s Best Places to Work two years running. We’ve also been recognized by Built in NYC’s Best Places to Work, also two years running. Here are some other cool things.

Comprehensive Health Insurance.
Free Unlimited Commuter Card.
Mental Health and Wellness Initiatives.
Educational Stipend And Career Development Opportunities.
Unlimited PTO (No, Really).
You Get To Work With Us. Every. Damn. Day.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We're committed to supporting our employees' mental and physical wellness, and we've even done spin classes together!
Retirement & Stock Options Benefits
Company Equity
Knotch offers options as part of our competitive compensation package. Options vest over a four-year period after a one-year cliff.
Performance Bonus
Match charitable contributions
In the past, we've matched charitable contributions, most recently to The Center which offers LGBTQ communities of NYC advocacy, health and wellness programs and more.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Knotch also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
All positions can work remotely on occasion as needed (we're a flexible environment). Some positions are full-time remote already, and it will say so in the job post if it is a remote role.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We have NYC-based events monthly and we also have two offsites per year where we fly the entire company to an exciting locale for team building and educational opportunity!
Free Daily Meals
Lunch stipend provided every day you work from your office!
Stocked Kitchen
Knotch's NYC kitchen is stocked with all the coffee, snacks, drinks, and Emergen-C you'll ever need.
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knotch hosts lunch and learn meetings anytime we have something awesome to share with the team. We also do a Show & Tell every Friday that complements these.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education related to your role at Knotch (starts after 6 months of working with us)

Additional Perks + Benefits

We create our initiatives for our employees. They aren't a recruitment tool for us but rather a way for us to truly appreciate the hours and effort our employees put in every single day and to make their lives a little easier and a little better. You spend a lot of time at work- you might as well enjoy it.

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