Senior Customer Success Manager (Managed Service)

| Greater NYC Area
Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell? 
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
>> Learn more about our company culture and how we work at smartly.io/culturehandbook 
 
>> Browse open positions at smartly.io/careers

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, running their online marketing campaigns and building long-term relationships.
  • Have minimum 2+ years of Facebook marketing experience.
  • Have technical understanding and skills to be able optimize campaigns and analyze their results.
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
  • Have strong spoken and written communication skills.
  • Are able and willing to travel for meetings, conferences and industry events.

As Customer Success Manager at Smartly.io, you will

  • Manage and optimize Facebook advertising campaigns for our biggest managed service customers.
  • Work closely with customers to hone their online marketing strategy and reporting the campaign performance and optimization suggestions for them.
  • Provide constant feedback to product development on how to improve the Smartly.io tool based on your first hand experience.
  • Work together with our creative team to provide feedback and suggestions to the customers about improving creatives.
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and Facebook.

Recruiting process
Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.
The recruiting process is an opportunity for both you and us to see if we're made for each other. 
STEP 1 - Introductory calls with our talent team and your potential team lead.
STEP 2 - Homework assignment where you'll learn the basics and more challenging concepts of Facebook advertising.
STEP 3 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team.
STEP 4 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool.
STEP 5 - Discussion with our leadership team.
Who we are
Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.
We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.
We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • FlowLanguages
    • TypeScriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • HubspotCMS
    • IntercomCRM
    • SalesforceCRM

Location

We just moved to a brand new space that will house up to 75 Smartlies fully customized and built out.

An Insider's view of Smartly.io

What's something quirky about your company?

We truly live and breathe insane transparency at Smartly.io - whether it’s in our monthly founder’s happy hour where anyone can ask our CEO any question or in any internal meeting or clients meeting where feedback is constantly demanded and given.

Stephanie

Head of Digital Disruptors-SF

What projects are you most excited about?

I’m so excited about working to roll out Smartly’s platform for Pinterest. Our partners love how we help them on Facebook and it’s extremely motivating to know that we can provide even more value to them by expanding to Pinterest and beyond!

Corinne

VP US East-NY

How does the company support your career growth?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Service Operations Engineer-NY

How do your team's ideas influence the company's direction?

We foster extreme transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder-HEL

What projects are you most excited about?

Automating the whole online customer acquisition funnel. We’ve only scratched the surface in solving problems for paid social marketing teams, and we’ve already pinpointed many processes in design and business intelligence which we could automate, like video creation processes, or reporting and attribution across
platforms.

Tuomo

CTO & Founder-HEL

What are Smartly.io Perks + Benefits

Smartly.io Benefits Overview

Brilliant colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone + noice cancelling headphones. Friday demos with beer & weekly breakfasts. Opportunities to attend industry events. Team outings.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
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