Senior Customer Success Manager (Spanish speaking)

| Greater NYC Area
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
>> Would you like to work in a flat, transparent company with real opportunities to have an impact on the future of its business? Have a look at how we practice transparency: https://www.smartly.io/blog/extreme-transparency-in-practice 
>> Learn more about our company culture and how we work at smartly.io/culturehandbook 
>> Browse open positions at smartly.io/careers

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have minimum 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
  • Have professional spoken and written English (fluency in other major languages is a plus but not required).
  • Have a US work permit.
  • Are able and willing to travel for meetings, conferences and industry events.

As a Senior Customer Success Manager at Smartly.io, you will

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems.
  • Build, manage and develop strong relationships with customers and Facebook.
  • Collaborate with customers, Smartly.io Customer Success Managers and the product development team to maintain the quick feedback loop.

Smartly.io is a fast-growing SaaS company aiming to be the best and nicest place for the most talented people to work and learn. Our team is currently +170 people strong and we have employees from over 20 different countries. We have over 600 customers globally, including eBay, Hopper, TechStyle group, Boozt.com, Skyscanner, Foodpanda, Zalora etc. As a Facebook Marketing Partner, we're building an automation and optimization tool for the largest Facebook advertisers globally. Our offices are located in Helsinki, Berlin, San Francisco, New York, Buenos Aires and Singapore. Who we are Smartly.io is a fast-growing team of 250+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount. Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook. Some things we're proud of:- 94% of Smartlies recommend the company as a great place to work.- 4.8/5 stars on Glassdoor.- 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • HubspotCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in the Flatiron District—the neighborhood where business meets pleasure, and a thriving hub for tech startups.
15 West 27th St., New York, NY 10001

Insider's spotlight

What's something quirky about your company?

We truly live and breathe insane transparency at Smartly.io - whether it’s in our monthly founder’s happy hour where anyone can ask our CEO any question or in any internal meeting or clients meeting where feedback is constantly demanded and given.

Stephanie

Team Lead, eCom/Travel

How do you collaborate with other teams in the company?

We have a ‘two-minute rule’—if you don’t know something and you can’t find the answer by yourself in two minutes, you should ask a colleague. Everyone’s always ready to give you a hand and help you learn.

Annabell

Account Manager

How does the company support your career growth?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Service Operations Engineer

How do your team's ideas influence the company's direction?

We foster extreme transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What projects are you most excited about?

Automating the whole online customer acquisition funnel. We’ve only scratched the surface in solving problems for paid social marketing teams, and we’ve already pinpointed many processes in design and business intelligence which we could automate, like video creation processes, or reporting and attribution across
platforms.

Tuomo

CTO & Founder

What are Smartly.io Perks + Benefits

Smartly.io Benefits Overview

Brilliant colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Generous paid maternal/paternal leave. Extensive health insurance. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone + noice cancelling headphones. Friday demos with beer & weekly breakfasts. Opportunities to attend industry events. Team events + activities.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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