Senior Customer Success Manager (Spanish speaking)
We're definitely looking for you, if you
- Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
- Have minimum 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
- Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
- Have professional spoken and written English (fluency in other major languages is a plus but not required).
- Have a US work permit.
- Are able and willing to travel for meetings, conferences and industry events.
As a Senior Customer Success Manager at Smartly.io, you will
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
- Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
- Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems.
- Build, manage and develop strong relationships with customers and Facebook.
- Collaborate with customers, Smartly.io Customer Success Managers and the product development team to maintain the quick feedback loop.
Smartly.io is a fast-growing SaaS company aiming to be the best and nicest place for the most talented people to work and learn. Our team is currently +170 people strong and we have employees from over 20 different countries. We have over 600 customers globally, including eBay, Hopper, TechStyle group, Boozt.com, Skyscanner, Foodpanda, Zalora etc. As a Facebook Marketing Partner, we're building an automation and optimization tool for the largest Facebook advertisers globally. Our offices are located in Helsinki, Berlin, San Francisco, New York, Buenos Aires and Singapore. Who we are Smartly.io is a fast-growing team of 200+ Humble Hungry Hunters. We are building a B2B SaaS tool to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 600+ customers across the globe, including eBay, Uber and TechStyle. We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount. Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.