Senior Customer Success Manager
The Job
Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent; all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 2,000 customers, we are ranked #25 on Financial Times’ list of America’s fastest growing companies, and have raised $100 million in venture funding.
We're looking for a Senior Customer Success Manager whose responsible for developing customer relationships that promote retention and loyalty. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Your Day-to-Day Role
- Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal.
- Understand the client success metrics and consistently delivers on those metrics.
- Build trusting relationships with clients and their associates at all levels.
- Review product adoption/utilization and provide guidance to customers on how they can realize more value from their OwnBackup subscription
- Identify opportunities to upsell additional OwnBackup products
- Collaborate with other OwnBackup teams (Support, Product, Sales) to serve customers best.
Your Work Experience
- 4-7+ years of relevant experience
- Proven track record of success in a customer facing role
- Experience using Salesforce as an end user - must
- Experience using Salesforce as an admin - a strong advantage
- Ability to manage a portfolio of accounts large and small.
- Able to operate effectively both independently and within a team.
- Takes initiative, intellectually curious, and has a desire to learn.
- Superb communication and interpersonal skills.
Important Details
This is a full-time position with an opportunity to be remote for the right candidate supporting OwnBackup's US market.
Here at OwnBackup, culture is as important as results, and a key part of our culture is our differences. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. OwnBackup will consider qualified applicants with criminal histories in a manner consistent with applicable law.